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EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
7 years ago

Re: Clear win counted as loss.

Hi @radljd and sorry to hear that.

This usually happens when your match goes out of sync for any reason. Unfortunately, there is nothing I can do. If it happens more often, try switching to a different network connection (from WiFi to cellular for example) to see if that improves your gameplay.

Can you provide me with your player ID (found in Settings -> About) so I can have a look? Thank you!

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  • radljd's avatar
    radljd
    7 years ago

    No problem. I'm not worried about the points. Mostly thought it was just crazy.

    I assume you mean PersonaID?  That is 1003006010325.

    Thanks!

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    7 years ago

    Thanks for the Persona ID (yeah, that's what I meant^^).

    I checked the logs, and as expected, the match was out of sync, as a result of two disconnects. As I said before, if it happens more often, try switching to a different network connection (from WiFi to cellular for example) to see if that improves your gameplay.

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