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Anonymous's avatar
Anonymous
12 years ago
Approved

re-occurring issue with C&C 4 registration keys being in use when in fact they are not.

Hello,

I have visited numerous forums and posts involving the re-occurring issue with C&C 4 registration keys being in use when in fact they are not.  The solutions suggested have proven not helpful and it appears obvious to me that this issue needs to be addressed by a patch or some other means because the current process to have this fixed is unclear and ineffective.

I have tried downloading the de-authorization management tool which did not work.

I have followed many links and been run in circles arriving at posts I had read before.

I am appalled that some of the suggestions I have read involve re-purchasing the game.  (frankly, wtf did I pay you for the first time?)

Please cleanup these help forums, create a dedicated link for this known issue and explore solving it with a patch or something that makes it easy for paying customers to fix.  I'm sure it is someones job to make this sort of stuff happen and clearly they are not doing it.

How do I fix this problem I am having with the registration and please provide a solution that actually works.  If this cannot be provided I will mail my proof of purchase and demand a refund citing the user names of the people responsible for supplying this information that I have encountered.

Thanks

3 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Only CS advisors can help with it, really. Here's how to reach them: 😕mileyhappy:

     
    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are logged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
    5 Select the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
    7 Select a contact option. Note that you may get different contact options depending on your country.
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  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Thank you for the quick response... I will try it now.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved
    Unbelieveable.... here is the response.
     
    Joaquin Please try this code.
    you no dashes?
    Joaquin No dashes.
    you didn't work
    you same already used message
    Joaquin I am sorry to hear that. Alright, since this did not work. Let me refund your purchase for you. Could you please provide me the order number for the product.
    you don't have it
    you Your telling me this game never worked in the first place?
    You are not currently in a chat session.
    You are not currently in a chat session.
     
    Logged out on me!
     
    Issue not resolved.

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