Forum Discussion

3 years ago

Red Alert 2 not working on EA app

I’ve gotten rid or Origins and installed the EA App and downloaded Red Alert 2 through the EA App but when I got to launch the game it ask for permission which I grant and then it tells me it failed ...

7ec6122379bb215

3 years ago

Hi..

I purchased Command and conquer ultimate edition and I installed red alert 2 on my laptop when I run it it didn't work..

I can hear the music, and see the mouse cursor but the screen is black
so what to do ??
thank you, Guys,

EA_Illium
EA Staff (Retired)
3 years ago
Hey Everyone,

Thanks for taking a moment to share with the community what you are running into.

If you are still seeing issues with downloading or running Red Alert 2 via the new EA App, please let us know the following:

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

Cheers!
- emexx386
  3 years ago
  Using EA app. After the last update you guys had, its all broken. (last update i mean was many months ago, then i quitted cause of that). Loading screen and stuff are all good, but when i choose my game, its all only on the little section of the left side of my screen (taking about 1/4 of my screen space) and its all completely black and purple..no other colors.
- OneLargeFarva
  Newcomer
  3 years ago
  As others have stated, when I launch the RA2 YR from the EA launcher, I get the initial launch menu. Once selecting either game, my screen is black, audio is playing in the background, but I cannot do anything or see anything.
  DxDiag.txt102 KB
- uriab23
  3 years ago
  Hi, I have this problem too.
  All games work for me except RED ALERT 2.
  I can hear the sound but there is a black screen.
  I log in through the EA app on my computer.
  can you help me?
  - Nyerguds
    Hero+
    3 years ago
    @uriab23 @OneLargeFarva This is a known issue. The CnCNet client for RA2/YR contains the fixes for that stuff.
    
    https://cncnet.org/red-alert-2
    
    Even if you're not interested in online play, simply installing the client should fix it, even if you then launch the game normally without using the CnCNet client.