Forum Discussion

Anonymous

12 years ago

Red Alert 3: Can't play online

Red Alert 3 online, when I try to log in I get an error message: 'Specified account or subaccount name wasn't found' How do I fix this?

Anonymous

12 years ago

Same Problem here. cant login, with different EA Accounts :-(

Squinge4

12 years ago

I've been having the same problem for over a week but I just logged in by changing my Online ID to random characters. I put "xkjlkdjklqwert" you have to use your real email address and password to login.

EA_Nils
Community Admin
12 years ago
@Squinge4 wrote:

I've been having the same problem for over a week but I just logged in by changing my Online ID to random characters. I put "xkjlkdjklqwert" you have to use your real email address and password to login.

Heya everyone,

We are currently investigating this issue and will keep you updated in this forum thread:

http://answers.ea.com/t5/Command-Conquer-Red-Alert-3/Command-amp-Conquer-Red-Alert-3-Experiencing-Login-Issues/td-p/1557593

In the meantime you may try the workaround highlighted by squinge4 above.

Thank you for your patience,

Nils
Anonymous
12 years ago
Sadly this did not work for me ☹️
- EA_Nils
  Community Admin
  12 years ago
  @sammanbrooks wrote:
  
  Sadly this did not work for me ☹️
  
  What happens if you try either numbers only or just lower-case letters?
  - Anonymous
    12 years ago
    I still get the error message "A system error occured. Try again later. If the problem persists, contact customer support."