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Nitronumber9's avatar
Nitronumber9
Rising Novice
9 months ago
Solved

Unable to access online services for C&C Remastered due to licensing conflict

Been unable to access the online services for Command & Conquer Remastered collection for a number of months. The game is saying my account is restricted from EA's services. but theres no record of a...
  • Nitronumber9's avatar
    Nitronumber9
    8 months ago

    After repeated support requests, an agent finally fixed the account issue, turns out it wasn't correctly registered to my account, so it wasn't a game issue, it was an account issue as I stated, for anyone else having the same issue, open a support case as an account issue with missing content. you'll get put through to the right team, mention all other features work fine, they should then notice its an account issue and takes steps to fix that.

  • Nitronumber9's avatar
    Nitronumber9
    Rising Novice
    9 months ago
    @EA_Illium I put it in EA Services because its clearly an account issue, not a game issue, So I'd suggest moving it back for better support for the issue!

    But to answer your question, I'm playing on PC through the EA app, noticed the problem after canceling my EA subscription, this is a purchased copy of the game through one of your authorized retailers.
    • Nitronumber9's avatar
      Nitronumber9
      Rising Novice
      8 months ago

      After repeated support requests, an agent finally fixed the account issue, turns out it wasn't correctly registered to my account, so it wasn't a game issue, it was an account issue as I stated, for anyone else having the same issue, open a support case as an account issue with missing content. you'll get put through to the right team, mention all other features work fine, they should then notice its an account issue and takes steps to fix that.

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