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ESGudjohnsen's avatar
ESGudjohnsen
7 years ago

Unplayable peformance and NO pre-registration reward?

Hi guys, i'm playing on Asus Zenpad 3S 10, a tablet with a 6core 2.10ghz cpu and 4gb of ram, but the game runs terribly. It launches normally, but after few seconds it starts to slowing down until re...
EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
7 years ago

Thank you for the swift reply, much appreciated.

Can you provide us with the details of the device (Settings -> About Phone/Device), so we can investigate this further? Thank you!

ESGudjohnsen's avatar
ESGudjohnsen
7 years ago

Hi @EA_HighCommand , do you have any updates about my problem? I also checked Google Play reviews and filtered by "Last version" and "Only users with your device" and there are other 4 guys  with it, everyone with the same big performance problem. Hope this can help.

Beside this, do you have an ETA for the first patch after release? Now i can't do anything beside waiting a patch that let me play ☹️

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    7 years ago

    Hi @ESGudjohnsen,

    Unfortunately no update as of today. Rest assured that the team is actively looking into this to get to the bottom of the issue.

    • ESGudjohnsen's avatar
      ESGudjohnsen
      7 years ago

      Hi @EA_HighCommand , 

      I just noticed that still not received pre-registration reward. Is it normal due to some postponing or it's me? Thanks

      • EA_HighCommand's avatar
        EA_HighCommand
        Icon for EA QV Team rankEA QV Team
        7 years ago

        Hi @ESGudjohnsen, did you check your inbox in-game for the reward?

        If it is not there as of today, can you get in touch with @EA_dance210, please? Thank you!

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