Hi @EA_HighCommand ,
I just noticed that still not received pre-registration reward. Is it normal due to some postponing or it's me? Thanks
EA QV TeamHi @ESGudjohnsen, did you check your inbox in-game for the reward?
If it is not there as of today, can you get in touch with @EA_dance210, please? Thank you!
Hi @EA_dance210 , can you help me? I've still not received preregistration reward,i preregistered during E3 conference in june. And until the last day before release the page on Google Play showed me as already "pre-registered", but still nothing. Thanks!
EA Staff (Retired)Hi @ESGudjohnsen,
What is your current player level?
For all players at player level 4 and above, you should have an inbox message titled "Claim Your Early Bird Bundle!"
If you are player level 4 and above and never received that inbox message, could you give me your PersonaID, either here or in a DM?
Hi @EA_dance210 ,
First of all, thank you for the reply.
I'm currently still level 1 because, as i said to @EA_HighCommand , for me and for other users with my same device it's completely impossible to play. Terrible performance, under 5fps, making me impossible to play and even very frustrating navigate menus. In fact, since 4th december launch, i'm just logging in to reclaim free crate every 12 hours and level up some units with what i find inside those free crates. But yeah, i'm level 1. In fact i never received that massage in my inbox section. Do you need my PersonaID anyway?
Thanks
Hi @EA_dance210 ,
Do you have any fix for my problem? I preregistered, but the game is unplayable and its impossible for me reach level 4. How can i do? Id like to gather resources at least, until itll become playable. Thanks
