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unequaledneil's avatar
unequaledneil
2 years ago
Solved

Can’t connect to dead space 3 servers

I have the online pass for dead space 3 on my Xbox and have the game digital but it won’t connect to the servers. What can I do about this?
  • unequaledneil's avatar
    unequaledneil
    2 years ago

    Just by sheer luck, I booted up the game last night and it connected online without me doing any of that. 

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@unequaledneil Let me see if I can download it to the console and test it out. Are you connected on WiFi or hardwired?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @unequaledneil See if the following works for you. I launched it and tried the same and got no error so it is working in the game.

    • Quit all running Apps (For Series X|S consoles)
    • Remove any connected device, or additional USBs from the console then restart the Xbox and check for updates
    • Try the steps in our Connection and Advance Connection Guides
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4) 

    Persistent Storage

    • Go to settings > Select Device & Connections > Then Blue-Ray
    • Select Persistent Storage > Clear Persistent Storage

    Alternate Mac:

    • Go to settings > Select General  > Then Network settings
    • Go to advanced settings > Alternate Mac address > Select clear
    • Select restart

    If you can, try to use a hardwired connection to test it.

    • unequaledneil's avatar
      unequaledneil
      2 years ago

      Would clearing that storage erase my save file?

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @unequaledneil Depends on how you clear it since there are a couple of options. Since it is all cloud storage now, Here is how it works. Make sure you don't delete the wrong one.

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