Forum Discussion

12 years ago

Solved

CD Key Acivation Problem

When I am about to play Dead Space 2, it says it needs to activate the CD Key. But when it starts activating, it says the CD Key has already being used. I bought Dead Space 2 on Steam, a long time ag...

EA_Barry
12 years ago
Hi kanashiro1995,

If you have exceeded the allowed number of activations then yes, an EA Game Advisor can help you with that. Please log in with your Origin account and then click 'Contact a Game Advisor' to see the contact options.

Thanks,

Barry.

KanaInspiron

12 years ago

I am sorry Barry, but I already contacted Steam support and they said I needed to contact EA support, so i ask your help with this problem of the exceeded number of my cd key. I already tried the deauthorization on one of my other computers so i could play on mu new laptop, but the problem persists. Can't you please solve the problem manually like they did before when i had the same problem? Please i want to play my game!

EA_Barry

Community Manager

12 years ago

Hi kanashiro1995,

If you have exceeded the allowed number of activations then yes, an EA Game Advisor can help you with that. Please log in with your Origin account and then click 'Contact a Game Advisor' to see the contact options.

Thanks,

Barry.

KanaInspiron
12 years ago
Barry,
I have been trying to contact a game advisor but the wait is forever and nobody answers. Isn't there a way for me to send an email to the support? I can't find that option in the support web page.
- EA_Barry
  Community Manager
  12 years ago
  kanashiro1995,
  
  The only way to contact an advisor is via help.ea.com
  
  I know the wait can be long, persistance will help you get the problem resolved.
  
  Barry.
Anonymous
12 years ago
How can/do you deautherize when running windows 8 / 8.1?
I myself have contacted support, in which I thought was resolved. And when I had to re-install my OS ( win 8 ) it says I have exceeded installs. What a load of rubbish.
I contacted support again and was told to phone a number to resolve the problem.
- Mazzyz85
  10 years ago
  Hi, i have similar problem with my Dead space 1, i have bought new computer and it says cannot launch couse used activation in old computer but its no longer installed in it, in fact i have even formatted my hard disks just for that reason so no forgotten copies are installed, i have legit code and game, not in steam or even origin, this was separated version purchase, this is pure bs if im not allowed to install my own games into new computer if they brake or simply just wana upgrade into ssd, i can send you my cd key for you to deactivate it, im definatly NOT gonna buy your game twice couse of this! The game cds lasts easily longer than any hard drives.....
  you can contact via my email