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brumar1978's avatar
brumar1978
10 months ago

Code is accepted but will not start

I purchased a NOS DVD rom version of dead space 2 collector's edition. I used REDEEM CODE on the EA website. The EA App said that it accepted the code. When I try to start the game, it will not start...
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
10 months ago

Hi there, 

If you check your library in the EA app, are you able to download the game from there? If not, do you see any error messages?

  • brumar1978's avatar
    brumar1978
    10 months ago

    Yes, Dead Space 2 is in the library but when I click on the game, I notice that it says standard edition owned. So, even though the EA app accepted my code for the collector's edition, it only shows standard edition. I need someone to delete the standard edition and help me install the collector's edition with my code. 

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      10 months ago

      Thanks for the clarification. Since this requires account changes, we're unable to assist with that here in the forums, however, you can contact EA Help Support and they should be able to assist you with that.

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