Forum Discussion

DelaneyS64

3 years ago

Solved

Dead Space 1 EA App "Download didn't go as planned"

clearing the cache did not work for me

EA_Illium
3 years ago
Hey Everyone,

Thanks for letting us know what you're seeing with the EA App and Dead Space. For anyone running into download issues can you go through the following steps and check if this issue continues?

Confirm you have closed out of Origin and only EA App is running

Clear EA App's Cache

Try these steps to make sure there aren't any other programs that may be causing issues

Try starting the download of another title in EA App, once the download gets to 15% cancel then try to download Dead Space 1

If you continue running into issues let us know in this thread, and if possible share a DxDiag

PhoenixBest

3 years ago

Hi, I have this problem when I try to install Dead Space 1. When the installation is almost over, a screen shows up saying that the installation didn't go as planned and I should try again, but when I try again it happens again. I don't have this kind of problem with any other game and it is really stressful. Hope you can give me a solution for this

EA_Illium

EA Staff (Retired)

3 years ago

Hey Everyone,

Thanks for letting us know what you're seeing with the EA App and Dead Space. For anyone running into download issues can you go through the following steps and check if this issue continues?

Confirm you have closed out of Origin and only EA App is running
Clear EA App's Cache
Try these steps to make sure there aren't any other programs that may be causing issues
Try starting the download of another title in EA App, once the download gets to 15% cancel then try to download Dead Space 1

If you continue running into issues let us know in this thread, and if possible share a DxDiag

WinRateGaming
3 years ago
I am having this issue with "Command & Conquer Generals and Zero Hour". 99% then "installation failed, oops looks like things didn't go according to plan." hitting retry just goes through the same cycle. I've deleted all the files and tried again, cleared the app cache, installed a different title then returned to installing this. Nothing has worked. I've looked into the post you previously posted and all steps on there do not work either. I have attached a DxDiag.
DxDiag.txt104 KB
- DoctorBaba
  3 years ago
  I have the same problem with the same game.
ZaphodIV
3 years ago
this is NOT solved or resolved, its still ongoing and the solutions don't work. C&C generals, same isse STILL onging.
- berpsayshi
  3 years ago
  They're getting away with taking people's money but not providing the goods. Pretty sure there are consumer laws regarding this