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Greataustinlobu's avatar
Greataustinlobu
3 years ago
Solved

Dead Space 2 Invalid Code Steam

Hello i recently purchased dead space 2 on steam, however i have seen many people not being able to use their cd code. I have bought the game not EA play. can someone help me?

  • EA_Shepard's avatar
    EA_Shepard
    3 years ago

    @Greataustinlobus With invalid codes, this would go two different ways. Normally you have to contact Steam support because the purchase was made there. If you get an error that the code has already been redeemed to an EA Account, you can contact our live support at help.ea.com 

    They can see if the code was applied to an account. If the code gives any other error, you would need to speak with Steam support so that they can check the code on their end.

3 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Greataustinlobus With invalid codes, this would go two different ways. Normally you have to contact Steam support because the purchase was made there. If you get an error that the code has already been redeemed to an EA Account, you can contact our live support at help.ea.com 

    They can see if the code was applied to an account. If the code gives any other error, you would need to speak with Steam support so that they can check the code on their end.

  • wolfgangmozart1's avatar
    wolfgangmozart1
    3 years ago

    When i tried looking at some help for dead space 2 on steam it did not talk about a code for EA. it just talked about a cd code for steam when i was trying to log in to EA on Dead space 2 it said I was unable to connect to EA servers, and i looked it up and they said i had to redeem a code i found the code tried to redeem it and it was invalid and i tried to find a solution but nothing yet  

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @wolfgangmozart15 When a code is invalid, you usually have to reach out to the retailer not the publisher as that is where the purchase of the code came from. You can contact live support and they can review the code itself, but they may end up sending you back to Steam if that is where the purchase was from. We are not able to handle code issues over the forums, That is done through live support.

    You can contact our live support at help.ea.com. 

    To request a chat or open a case through email:

    Select the game or EA App

    Then select Platform

    Manage my Account

    Chose the appropriate option

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