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97Koka's avatar
97Koka
3 years ago
Solved

Dead Space 2 no support option for getting new serial number

Hello, I have purchased Dead Space 2, citing Steam: Apr 14, 2015 -  Activated as part of: Dead Space 2 Retail I have tried the guides on the Answers HQ and other forums, but get stuck on the las...
  • EA_Shepard's avatar
    EA_Shepard
    3 years ago

    @97Koka Change the options to something account related. This was brought up to the team so they are looking into the site itself.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago
@97Koka Were you able to get in touch with support?
  • 97Koka's avatar
    97Koka
    3 years ago

    Hello,

    Unfortunately, no. I may be doing something wrong.

    These are my steps:

    1. go to help.ea.com/contact-us(logged in with my account)

    2. Selected Dead Space 2

    3. Platform - PC

    4. Codes and promotions

    5. Invalid code

    6. Select contact option - here starts trouble

    After this step, a page appears with my case info and title "RECOMMENDED SUPPORT OPTION", and I can't see any support option? What are even support options? E-mail? Live chat? If they are, they are not appearing as options.

    At the bottom of the page is link to Answers HQ, where I am now asking for help. Again, I'm screenshoting my screen at the step where I'm stuck.

    Best regards and thanks for the help,

    97koka

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @97Koka Change the options to something account related. This was brought up to the team so they are looking into the site itself.

      • 97Koka's avatar
        97Koka
        3 years ago
        @EA_Shepard Thank you, this works! It clearly shows the whole missing e-mail form which I have submitted just now successfully. I hope they won't be too confused by my case.

        Thank you very much!

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