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Rusty_Trap's avatar
Rusty_Trap
4 years ago
Solved

Dead Space 2: not listed in my Origin account library

I own Dead Space 2 (PC) and it's in my game collection in the EA beta launcher.  However, the game doesn't appear in my Origin game library.  When I search for Dead Space 2 in Origin, it shows that I...
  • Rusty_Trap's avatar
    Rusty_Trap
    4 years ago

    I chatted with an EA support advisor.  The advisor said Dead Space 2 is currently hidden/disabled because there's a problem with the game and they're doing testing on it.  That's the reason the game doesn't appear in my Origin library.  The advisor said the problem will be "resolved soon."

    Thanks for your help.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@Rusty_Trap 

Thanks for the update. Those are all the suggestions I have. It would be good to have an advisor take a look at your account. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.

Rusty_Trap's avatar
Rusty_Trap
4 years ago

I chatted with an EA support advisor.  The advisor said Dead Space 2 is currently hidden/disabled because there's a problem with the game and they're doing testing on it.  That's the reason the game doesn't appear in my Origin library.  The advisor said the problem will be "resolved soon."

Thanks for your help.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Rusty_Trap 

    Ah ok. I wasn't actually aware of that. That would explain it then. Apologies for all the attempted troubleshooting. Hopefully, we'll have you back in Isaac's shoes soon 🙂

    • KiRiASU's avatar
      KiRiASU
      4 years ago

      Hi, I have the same problem. My Dead Space 2 Collectors Edition EU-Version, for which I redeemed my Retail copy key long ago, is gone from my Origin library. No filters are set, no hidden games either. When I try to activate the key, it says, that the key has already been redeemed (of course it has been by me). It's also missing in the EA App, where are even more games, like Mass Effect 1 - 3 (not LE). Please help, I want to play the game. Thanks!

      PS: My brother's copy is listed in his Origin library, though. He bought it on Origin Store, not retail.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @KiRiASU 

        I can see Dead Space 2 is on your account. Did you try all the steps I mentioned in this thread? Especially, the link I provided here.

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