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Rusty_Trap's avatar
Rusty_Trap
4 years ago
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Dead Space 2: not listed in my Origin account library

I own Dead Space 2 (PC) and it's in my game collection in the EA beta launcher.  However, the game doesn't appear in my Origin game library.  When I search for Dead Space 2 in Origin, it shows that I have to purchase the game.  Why isn't the game in my Origin game library?  I own approximately 25+ games in EA/Origin and Dead Space 2 is the only one that isn't in both of my libraries.

  • Rusty_Trap's avatar
    Rusty_Trap
    4 years ago

    I chatted with an EA support advisor.  The advisor said Dead Space 2 is currently hidden/disabled because there's a problem with the game and they're doing testing on it.  That's the reason the game doesn't appear in my Origin library.  The advisor said the problem will be "resolved soon."

    Thanks for your help.

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  • TheDelts's avatar
    TheDelts
    2 years ago

    Could I ask for assistance with Dead Space 2? Live support said it's out of their hands to update my retail bought Dead Space 2 since it's out of their scope. This was their reply - "see it is possible but there should be some exaptation case and as you have not purchase the game directly from us then it is not possible at this moment hope you will understand our limitation and policies so in future I would recommend you to always purchase game directly from the official developer or companies"

    I pre-ordered and purchased the game in 2011

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