Hi EA_Shepard,
Thanks for replying to my post and apologies for the delayed reply.
Unforunately, I have tried countless times to contact your support, through both the live chat support and by opening several cases and each time I have been given the scripted responses, please try the obligatory troubleshooting steps provided by the links which I have already tried and are of no use to my specific issue. Each time I am told they are unable to resolve my issue and on several occasions I have been told to contact Microsoft support.
This has nothing to do with Microsoft support, it is not their issue, this can only be resolved by EA.
So you tell me how am I supposed to get this resolved? I have already tried both your suggestions and am generally fobbed off by your support! I have already had several cases opened regarding this issue and can provide you with the case numbers if you need.
Other users have also encountered this response from your support, for example JuanRemorquez who has practically had the exact same issue as me with the exact same game had this to say about the support response he received which by the way you also responded to him!!
"JuanRemorquez "Hi,
I finally got an Advisor reply, but they just keep talking in circles... They replied with a bunch of linked articles which I explicitly said I already tried before unsuccessfully (clearing cache, vc-runtime reinstall, and pc graphics troubleshooting). What further aggravated me was how the reply concluded:
"For more troubleshooting or other things to try, please reach out to [https://support.microsoft.com/en-US]"
No, EA, clearly I won't ask Microsoft to fix the Entitlements in my EA account that prevent me from playing my EA game in the EA app. This is an EA problem.
The Advisors either simply do not read the info I provide, or they're not allowed to respond as requested due to some sort of script I assume they must stick to. @EA_Shepard do you believe that this "game version update" is something that's actually in their power to carry out? I honestly feel like the Advisors are totally clueless about what that means, because they first ignored it for three weeks only to finally try and deflect the blame to my OS builder. Talking to the Advisors about this feels like talking to a wall. I'm at wit's end here.
Sincerely, a highly frustrated customer"
So as you can see I am not alone here as you are clearly aware that other's have also received the same poor service from EA Support.
As JuanRemorquez put it "a highly frustrated customer"
What next???
