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jk2outcast's avatar
jk2outcast
Seasoned Novice
2 years ago
Solved

Dead Space 2 won't launch from EA App

Hi EA Support, As per JuanRemorquez's Original Post made in March I have the same issue and have received no support from EA support after lodging several cases; When I launch "Dead Space 2" in EA ...
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @jk2outcast Hey, with any changes like this, a Community Manager cannot assist as these issues are not handled over forums. We are not live support and therefore cannot make changes to accounts or games. This would have to be done over chat or through email so that they can verify ownership of the account.

    You can contact our live support on our Help Site. To request a chat or open a case through email:

    • Select the EA App
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option
jk2outcast's avatar
jk2outcast
Seasoned Novice
2 years ago

Hi EA_Shepard,

Thanks so much for getting back to me.

I think you nailed it with your last reason "The original game on your account needs to be replaced which is the most common one."

As I don't have EA Play and have never used/subscribed to it, and the game is not through Steam or any other drive (it's on the same drive same folder as all my other EA games), and for the record I already tried completely removing all DS registry entries and any references to it after I uninstalled the game, just in case this was the issue but it made no difference. 

I would appreciate you forwarding this over to someone, perhaps they can reopen one of my previous cases and refer to previous correspondence. Unfortunately I have already tried countless times telling them that the game needs to be replaced (straight and blunt to the point) and explained similar case scenarios only to be told that they have checked the account and there's nothing they can do.

Perhaps you could get one of your more experienced support staff to contact me directly via my registered email address, it would certainly help rather than getting the countless inexperienced support staff that just read off the script. 

I can PM you my registered email address to forward to your colleagues.

Please let me know.

 

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@jk2outcast Hey, with any changes like this, a Community Manager cannot assist as these issues are not handled over forums. We are not live support and therefore cannot make changes to accounts or games. This would have to be done over chat or through email so that they can verify ownership of the account.

You can contact our live support on our Help Site. To request a chat or open a case through email:

  • Select the EA App
  • Select one of the account issues like I cannot log in
  • You may get a pop-up that says login and get faster help
  • Select Continue without logging in
  • This should give you the chat/email option

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