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Xelus_Nexus's avatar
9 years ago
Solved

Dead Space 3 cannot connect to EA servers

I purchased this game on March 10th of 2017 to play with my friend online for PC. I downloaded it and played it just fine with my friend for about 3 hours or so before in the middle of a cut scene it cuts off, saying that I have been disconnected from the EA servers. Now I quickly tried to restart the game with it not even letting me start a co-op match without it timing out. now I reinstalled the game and origin multiple times with no avail, and same with port forwarding (which shouldn't be an issue at all) from what the other posts have mentioned. None of that worked at all. The only thing to do was reinstall windows and try that, it didnt work, I tried it on another PC in my house with the same issue happening. I installed it on a laptop and tried it at my friends house and it happened again on a completely different network. now what is going on here? is this an account bound ban on me? I purchased the key from Origin. so what can I do to get this fixed? 

  • You probably gonna need to contact them

    http://help.ea.com/en/contact-us/

    "Please contact an Advisor via live chat or phone for assistance with this issue:

    1. Click on the following link: http://help.ea.com/en/contact-us/
    2. Make sure you are logged in (top right corner)
    3. Find the affected game (if it's an account issue select Origin)
    4. Select 'Next' at the bottom right
    5. Select your platform and then 'Next' again
    6. Select topic from the drop down and type in a short description of your issue.
    7. Select a contact option. Please note that available contact options do depend on your country settings and time of day."

5 Replies

  • Xelus_Nexus's avatar
    Xelus_Nexus
    9 years ago

    Only game on my origin account, but as for any other game that I use for MP Verdun, Killing floor 2, Warframe. I dont have any issues connecting at all. Ive tested both my internet speed and the wiring for ethernet and it shows green.

  • N7_A_M_R_Egypt's avatar
    N7_A_M_R_Egypt
    Seasoned Veteran
    9 years ago

    You probably gonna need to contact them

    http://help.ea.com/en/contact-us/

    "Please contact an Advisor via live chat or phone for assistance with this issue:

    1. Click on the following link: http://help.ea.com/en/contact-us/
    2. Make sure you are logged in (top right corner)
    3. Find the affected game (if it's an account issue select Origin)
    4. Select 'Next' at the bottom right
    5. Select your platform and then 'Next' again
    6. Select topic from the drop down and type in a short description of your issue.
    7. Select a contact option. Please note that available contact options do depend on your country settings and time of day."

  • Xelus_Nexus's avatar
    Xelus_Nexus
    9 years ago

    So I did this, and they couldnt help me. they have no Idea what is going on with this issue. so I just wasted 20 dollars on the main game and DLC to not be able to play it with my friends, thanks alot EA

  • Anonymous's avatar
    Anonymous
    9 years ago
    Same issue

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