Yeah, i know, what you mean... Just forget the german support, it's not worth trying to contact them. It's just my opinion, though. There's really no need to go spreading it around. 😉
The only things you can actually do: Contact another country's support, like UK. You will almost always reach an advisor online. Or you can call the US-Hotline via Skype, it's completely for free. Or you can count on the help of this forum. And the last option is to just rebuy it, which is the worst one, if you ask me. I've already tried the first three, but unfortunately I wasn't very successful. Maybe it will work out better for you!
Community AdminHeya everyone,
This is still being looked into and I hope I will be able to update you guys soon.
Cheers,
Nils
I already contacted the live chat of the uk and say to me that the preorder has been cancelled but i became an email of origin that says that i now can download dead space3 and another with the key for dead space 1 so i don`t understand whats going on there and i don´t want to buy the game a second time thats really depressing
Thanks, Nils. We are hoping for the same.
Best regards,
Creek
Community AdminHeya all,
Here is the latest official update:
Our team understands that some players who pre-ordered Germany's Digital Download edition of Dead Space 3 may still be affected by this issue. We're currently working to fix this problem and ensure that all Dead Space 3 customers have access to their game.
Thanks for staying tuned and being an EA player.
I will update you all again as soon as the fix is going live!
Cheers,
Nils
