Dead Space Android - Download stuck at 25%
Hi. I have recently purchased Dead Space mobile from the Google play store and cannot get it to install. After running the client the game attempts to download additional data but only gets as far a...
Forum Discussion
EA_Barry
Community Manager
Community ManagerHmmm, this player also has the same issue with a 2013 Nexus 7: http://answers.ea.com/t5/Dead-Space-1/Dead-space-for-android/m-p/4338390
Are you running Lollipop? It may be worth going back to KitKat.
Hi Barry,
Thanks for your reply.
Yes, it would seem that this is a problem for many people, if you take a look at the reviews on the Play store you will see many others who are in the same position as me.
I'm sorry but I can't accept rolling back the whole operating system on my Nexus 7 as a solution. There is nothing listed in the game's requirements that states that it wont run on Lolipop.
If there is no other option to get the game working can you please advise as to how I can get a refund.
Thanks,
Rog.
- EA_Barry
Explain to the Advisor that the game is not compatible with your device and you should be able to get a refund processed.
Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta
For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281Thanks Barry.
I have followed the link but when I try to click through the options to get put through to an advisor it isn't possible to select Android as a platform for Dead Space, the only mobile platforms that I can select are Ipad / Iphone.
Rog.
- EA_Barry
That is okay, just go with that and then let the advisor know it is an Android issue when you make contact.
