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12121221221's avatar
12121221221
2 years ago
Solved

[EA app] Dead Space 2 does not Launch

Hi, I can't start Dead Space 2 via EA-Launcher. I get the following error message: "Your game failed to launch. An error on our end caused your launch to fail. Try again a little later." I am in co...
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @12121221221 Thanks, so here is what I would first recommend trying

    EA App's Cache (Top Left Menu > Help > App Recovery)

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click Fix all selected issues
    • Make sure the EA app or other launcher is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%
    • Navigate to Electronic Arts\EA Services
    • In the license folder, you can delete all the files
12121221221's avatar
12121221221
2 years ago

Cleared the EA app cache?

>> Yes.

Did you repair the game?

>> No. But I reinstalled it.

Install the game and EA app on the same drive?

>> Yes.

Run as admin?

>> Haven't tested.

Delete all files within the license folder.

>> Haven't tested.

Thanks for your reply. It's been two weeks now, by now I uninstalled the game and have just finished a complete playthrough on my brothers steam-account. I'm done with it.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@12121221221 Thanks, so here is what I would first recommend trying

EA App's Cache (Top Left Menu > Help > App Recovery)

Delete Windows Temp Files

  • First, make sure you close as many programs as you can
  • Press the Windows key + R, go into the file explorer
  • Type in %temp%, and hit Enter
  • Delete everything it allows you to delete
  • Reboot the PC

Optional Registry clean-up

  • install CCleaner (it's free) from here
  • Run Registry cleaner
  • Click review selected issues
  • Do you want to back up? No
  • Click Fix all selected issues
  • Make sure the EA app or other launcher is closed.
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%ProgramData%
  • Navigate to Electronic Arts\EA Services
  • In the license folder, you can delete all the files
  • IAL_69's avatar
    IAL_69
    2 years ago

    Doesn't help, the game still refuse to start.

    • 27f4c661c72b5eb's avatar
      27f4c661c72b5eb
      2 years ago

      Hi

      same situation for me.

      I try to find a workaround without a success : there's a product key in the game properties but no way to apply it ☹️.

      And it's a shame that the Community manager close each time this topic (several ones opened and closed without a solution nor escalation to EA technical team)

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