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27f4c661c72b5eb's avatar
27f4c661c72b5eb
2 years ago
Solved

[EA app] Dead Space 2 refuses to finalize installation

Hi,

I've the same issue described in other topics which were closed without a solution (latest is one month ago)  : it  means that you have a serious and real issue to fix.

I've configured a new PC on Windows 11 and downloaded FOR THE FIRST TIME Dead Space 2 from my EA Library, using your default settings.

When I click RUN, I have the same errer message than others : "Your game failed to launch. An error on our end caused your launch to fail. Try again a little later." but in french (see attached).

So as it's on your side, can you fix this asap for the account associated with the registratino I used to open this ticket ?

Lookling forward to hearing from you,

Brgds

  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    Hey, @27f4c661c72b5ebf. Product codes can only be used once. If the original code were used to register the game, using it again would just give an error. There is no reason to use the code again once it is used the first time.

    The game is still downloadable. Where was the game originally purchased?

    Where was the code used initially? Origin/EA app/Steam/Epic?

    If the code were used on one of these platforms, the game would be converted to a digital download in that platform.

3 Replies

  • 27f4c661c72b5eb's avatar
    27f4c661c72b5eb
    2 years ago

    I've continue my investigation and found this :

    Interruption des services en ligne : 8 décembre 2023 Dead Space 2 sur PC, PlayStation 3 et Xbox 360

    So does it mean that this game is no longer distributed by EA and that's it's not possible to install it ?

    Isn't it possible to have a clearer information message ?

    So why is it possible to download it and why does it have a product key ?

    Isn't it possible to have a standard application download and ask the user to enter the product code (available in the properties) as we do in the past without these wonderfull applications ? 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey, @27f4c661c72b5ebf. Product codes can only be used once. If the original code were used to register the game, using it again would just give an error. There is no reason to use the code again once it is used the first time.

    The game is still downloadable. Where was the game originally purchased?

    Where was the code used initially? Origin/EA app/Steam/Epic?

    If the code were used on one of these platforms, the game would be converted to a digital download in that platform.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hey, @27f4c661c72b5ebf 

    I have not heard back, so it's time to wrap it up. We'll be locking it down and marking it as resolved.

    If you encounter any new issues or have more to report, please start a new thread or join an existing one so we can keep track of everything properly.

    Thanks, and happy gaming!

    Cheers!

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