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@xephirio Hey, can you provide the following info for us? We need to see if we can tell why it is crashing,.
- EA App/Steam/Epic:
- EA ID/Steam user ID:
- Attach the EA App Error Report ID Here
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
- Windows OS:
- Windows OS version:
- GPU model and driver version:
- Region:
- Are you using an internal or external drive?
- Are you using an HDD or SSD?
- Date this issue started (is it still happening?)
- Any other errors?
- Attach a DxDiag
- 2 years ago
I am using the EA app.
My EA ID is xephirio.
de63cf67-4c9d-4153-9d22-7178810114ce
Windows 11
Version 10.0.22621 Build 22621
Gpu: Nvidia Geforce RTX 3070 Ti laptop
Gpu drivers: 31.0.15.4584
Region: US east
Interal SSD
Date Started: Just tried to play the game again for the first time last week and has been the same this entire time
No other errors.
- EA_Shepard2 years ago
Community Manager
@xephirio Thank you. Taking a look at the file, I can see quite a bit of crash logs for the system, Windows, and a few random programs. Something on there is causing the game to crash that conflicts with the game.
I would start with the following and see what happens.
- EA App's Cache (Top Left Menu > Help > App Recovery)
- EA App - Repair (My Collection > Tile Dots > Repair)
- Run the System File Checker tool
- Check for Windows and GPU updates
Delete Windows Temp Files
- First, make sure you close as many programs as you can
- Press the Windows key + R, go into the file explorer
- Type in %temp%, and hit Enter
- Delete everything it allows you to delete
- Reboot the PC
Optional Registry clean-up
- install CCleaner (it's free) from here
- Run Registry cleaner
- Click review selected issues
- Do you want to back up? No
- Click Fix all selected issues
Alienware command center is also causing crash logs as well. I would make sure that Windows and Alienware are fully updated as well.
- 2 years ago
I attempted all that you said and it still crashes
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