Forum Discussion

xephirio's avatar
xephirio
2 years ago

[PC] Dead Space 3 Crashes After Clicking New Game

I have been attempting to fix my game as I recently downloaded it back and actually bought a copy for my friend so we could play together. However, everytime i select load save or new game, when it i...
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@xephirio Hey, can you provide the following info for us? We need to see if we can tell why it is crashing,.

  • EA App/Steam/Epic:
  • EA ID/Steam user ID:
  • Attach the EA App Error Report ID Here
  • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
  • Windows OS:
  • Windows OS version:
  • GPU model and driver version:
  • Region:
  • Are you using an internal or external drive?
  • Are you using an HDD or SSD?
  • Date this issue started (is it still happening?)
  • Any other errors?
  • Attach a DxDiag
  • xephirio's avatar
    xephirio
    2 years ago

    I am using the EA app. 

    My EA ID is xephirio. 

    de63cf67-4c9d-4153-9d22-7178810114ce

    Windows 11 

    Version 10.0.22621 Build 22621

    Gpu: Nvidia Geforce RTX 3070 Ti laptop  

    Gpu drivers: 31.0.15.4584

    Region: US east 

    Interal SSD 

    Date Started: Just tried to play the game again for the first time last week and has been the same this entire time

    No other errors. 

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @xephirio Thank you. Taking a look at the file, I can see quite a bit of crash logs for the system, Windows, and a few random programs. Something on there is causing the game to crash that conflicts with the game.

      I would start with the following and see what happens.

      • EA App's Cache (Top Left Menu > Help > App Recovery)
      • EA App - Repair (My Collection > Tile Dots > Repair)
      • Run the System File Checker tool
      • Check for Windows and GPU updates

      Delete Windows Temp Files

      • First, make sure you close as many programs as you can
      • Press the Windows key + R, go into the file explorer
      • Type in %temp%, and hit Enter
      • Delete everything it allows you to delete
      • Reboot the PC

      Optional Registry clean-up

      • install CCleaner (it's free) from here
      • Run Registry cleaner
      • Click review selected issues
      • Do you want to back up? No
      • Click Fix all selected issues

      Alienware command center is also causing crash logs as well. I would make sure that Windows and Alienware are fully updated as well.

      • xephirio's avatar
        xephirio
        2 years ago

        I attempted all that you said and it still crashes

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