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xephirio's avatar
xephirio
2 years ago

[PC] Dead Space 3 Crashes After Clicking New Game

I have been attempting to fix my game as I recently downloaded it back and actually bought a copy for my friend so we could play together. However, everytime i select load save or new game, when it i...
xephirio's avatar
xephirio
2 years ago

I am using the EA app. 

My EA ID is xephirio. 

de63cf67-4c9d-4153-9d22-7178810114ce

Windows 11 

Version 10.0.22621 Build 22621

Gpu: Nvidia Geforce RTX 3070 Ti laptop  

Gpu drivers: 31.0.15.4584

Region: US east 

Interal SSD 

Date Started: Just tried to play the game again for the first time last week and has been the same this entire time

No other errors. 

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@xephirio Thank you. Taking a look at the file, I can see quite a bit of crash logs for the system, Windows, and a few random programs. Something on there is causing the game to crash that conflicts with the game.

I would start with the following and see what happens.

  • EA App's Cache (Top Left Menu > Help > App Recovery)
  • EA App - Repair (My Collection > Tile Dots > Repair)
  • Run the System File Checker tool
  • Check for Windows and GPU updates

Delete Windows Temp Files

  • First, make sure you close as many programs as you can
  • Press the Windows key + R, go into the file explorer
  • Type in %temp%, and hit Enter
  • Delete everything it allows you to delete
  • Reboot the PC

Optional Registry clean-up

  • install CCleaner (it's free) from here
  • Run Registry cleaner
  • Click review selected issues
  • Do you want to back up? No
  • Click Fix all selected issues

Alienware command center is also causing crash logs as well. I would make sure that Windows and Alienware are fully updated as well.

  • xephirio's avatar
    xephirio
    2 years ago

    I attempted all that you said and it still crashes

    • xephirio's avatar
      xephirio
      2 years ago

      I didn't say this in my original post however, whenever I disable my wifi, the game runs fine in solo player. However I am trying to play multiplayer with a friend

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @xephirio Hey apologies for missing this one. Wanted to reach out and see if you were still having an issue with the co-op part of the game? Have you been able to play with your friend?

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