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I am using the EA app.
My EA ID is xephirio.
de63cf67-4c9d-4153-9d22-7178810114ce
Windows 11
Version 10.0.22621 Build 22621
Gpu: Nvidia Geforce RTX 3070 Ti laptop
Gpu drivers: 31.0.15.4584
Region: US east
Interal SSD
Date Started: Just tried to play the game again for the first time last week and has been the same this entire time
No other errors.
@xephirio Thank you. Taking a look at the file, I can see quite a bit of crash logs for the system, Windows, and a few random programs. Something on there is causing the game to crash that conflicts with the game.
I would start with the following and see what happens.
- EA App's Cache (Top Left Menu > Help > App Recovery)
- EA App - Repair (My Collection > Tile Dots > Repair)
- Run the System File Checker tool
- Check for Windows and GPU updates
Delete Windows Temp Files
- First, make sure you close as many programs as you can
- Press the Windows key + R, go into the file explorer
- Type in %temp%, and hit Enter
- Delete everything it allows you to delete
- Reboot the PC
Optional Registry clean-up
- install CCleaner (it's free) from here
- Run Registry cleaner
- Click review selected issues
- Do you want to back up? No
- Click Fix all selected issues
Alienware command center is also causing crash logs as well. I would make sure that Windows and Alienware are fully updated as well.
- 2 years ago
I attempted all that you said and it still crashes
- 2 years ago
I didn't say this in my original post however, whenever I disable my wifi, the game runs fine in solo player. However I am trying to play multiplayer with a friend
- EA_Shepard2 years ago
Community Manager
@xephirio Hey apologies for missing this one. Wanted to reach out and see if you were still having an issue with the co-op part of the game? Have you been able to play with your friend?
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