Re: [Old Report] Dead Space Remake Freezing computer / DirectX Error / Driver Crash

@Kr1m1nal73 I understand. It can be frustrating for sure. Refunds are based on different factors for subscriptions than regular purchases. Check here as it will give you all the information you need. If it will not let you do so through the link, you would need to reach out to live support on this so they can take a look at the account with you.

It was a cpu temperature problem (100 degrees Celsius during play), I changed the fan with a more powerful one, now the game doesn't BSOD anymore.

I don't understand why this issue only with this game, but I take note of it.

@Kr1m1nal73 I am sorry to hear you had to replace the fan like that. It happened to me with another game when I built my rig. If it starts happening again, I would recommend changing the processor affinity from here which can help that. I am glad that you were able to get that resolved though. I will certainly take note of that and pass it along to the team.

Well... what can I say? The same problem happened now to me too.

The weird thing is: I could play the game several times, with no Problem. I have over 50 hours in this game (yes I am a big fan of the remake) and from one day to another, it is impossible to play it anymore. Sometimes it runs 2 hours, before the game crashs. The next try takes only 5 minutes for crashing... it all started in the middle of June and I dont know why.

After the install of the newest GPU driver for EA's F1 23, the problems started...

Did I reinstalled the driver? -> Yes

Did I uninstalled and then installed the game? -> Yes

Did I repaired the game with the EA Play App? -> Yes

Nothing helps...

Where ist my game installed? -> Samsung 970 Evo Plus 2 TB

Hardware -> RTX 3070, Ryzen 9 3900x, 32GB RAM

OS -> Windows 10 Pro with the newest updates

I just bought the game and the same problem,

4090, newest drivers 5900x.

Been playing diablo 4, hogwarts legacy and the witcher 3 on max no prob.

Also how come the thread is labeled as solved ? Far from it, users been reporting this since january and noone has a fix.

I also ran into the DirectX crashing issue, but only after I upgraded my computer. I played for several hours without any crashes on my 2080 ti and older Ryzen chip, but I getting some occasional stutters which I chalked up to just not lowering my settings enough.

Then I switched over to my new desktop with a 4090 and an i9-13900KF, and right away I started seeing the DX crashes. When the game WAS running, it was a smooth 144fps or more to match my monitor, but then I read in a different thread about these crashes that someone stopped them by lowering their max FPS for Dead Space in the NVidia Control Panel.

I tried that (Control Panel -> Manage 3D Settings -> Program Settings (Select Dead Space) -> Max Frame Rate = 120) and I haven't had a single crash since. Played through the last 4 chapters which took several hours and it was smooth the whole time

Maybe the game doesn't have an intelligent way to limit frames if your hardware is good enough to let it climb well above 120. I'm also not sure what the mechanism for limiting this would be for non NVidia GPUs, but I'm sure it exists.

Hopefully this works for other people too.

I am getting this DirectX Error randomly since the beginning of playing this game. Sometimes I can play for an hour, sometimes it crashes to Desktop every 5 Minutes. I have a razer blade 17  3080ti laptop gpu and a 12th Gen Cpu, none of which are overclocked or overheated (checked with hwinfo) and running win11. I tried pretty much every setting in-game and every performance profile outside the game, nothing helped. I tried an external 1080p TV with vsync enabled, limiting to 60fps with the driver, lowering quality settings, no avail.

Are you gonna patch this EA??

the game has been out what 6 months now?? 

you cannot be serious, that we have crashes in the game 6 months later?

would you be so kind, get your butt's into gear and fix this?

we pay a lot of money for gaming 

so we expect it to work!

I'm glad I'm not the only one having these crashing issues. When I built my PC in early April I wasn't having these crashes. Though I definately wasn't playing the game very much. In the last few days I've wanted to play dead space more (waiting for starfield lol) and all of a sudden I'm getting crashes every 1-10 minutes. Sometime they are as soon as I start the game, sometimes I can play for a bit. The only thing I have found that helps is running the game at 1080p instead of 4K. 

I have to say I'm rather disappointed. At first I thought this was new bug, but to find out that this has been affecting some people since day 1 and it still isnt fixed??? This makes the game completely unplayable! Here are my specs if you care. It definitely seems to affect people with high end specs more often.

i9-13900k

RTX 4090

Corsair Vengeance DDR5 CL26 @ 6400MHZ

Aorus Master z790 

1000W PSU

No this is a new crash problem we got with the newest nvidia drivers

hopefully they get it fixed soon because we cant freaking play the game!!!

Still no fix... Thank god I borrowed a friend's account to play it and haven't paid money for it. Btw, just finished Callisto. 0 crashes.

Same problem here. This is crazy. 

Hey Everyone,

Wanted to drop in and get some info on this from everyone. I see a lot of different information from players. Can we please go down the list of steps to see if these will work for you?

Delete Windows Temp Files

Optional Registry clean-up

DNS Flush

Uninstall and reinstall the following as fresh installs and not repaired installs

• Install/Repair your VC++ files for the game (Microsoft VC++ Link)
• Download and update DirectX

Nvidia

• Try the NVIDIA PhysX Legacy System
• Restart the PC

👉Once these are completed and the game is still not working, please post all of the following below. The more information we have the faster the team can run through logs and narrow down what is happening.👈

• EA App/Steam/Epic:
• EA ID/Steam user ID:
• Attach the EA App Error Report ID Here
• Windows OS:
• Windows OS version:
• GPU model and driver version:
• Region:
• Are you using an internal or external drive?
• Are you using an HDD or SSD?
• Date this issue started (is it still happening?)
• Any other errors?
• If possible, share a Screenshot or Clip:
• Attach a DxDiag

Can anyone from EA confirm that someone is working on fixing this problem? There are hundreds of reports. Just a small selection:

• https://steamcommunity.com/app/1693980/discussions/0/3770110614228478057/
• https://steamcommunity.com/app/1693980/discussions/0/3810656958849030603/
• https://steamcommunity.com/app/1693980/discussions/0/3810657379785614453/
• https://steamcommunity.com/app/1693980/discussions/0/3770110614228699510/
• https://steamcommunity.com/app/1693980/discussions/0/3770110614223783524/
• https://steamcommunity.com/app/1693980/discussions/0/3843305417842921158/

I paid 60$ for a product that does not work.

What are you talking about? You have all the information you need. If you need logs from your game, please let us know where can we find them and send them to you. But I doubt you don't have online telemetry built in to the game itself.

It's the same DirectX error / Driver crash that users are talking about in this thread and Reddit, Steam, and who knows where.

It's been like this for months. I can't finish this game. You sold me an incomplete product that I've payed 59.99 EUR for, and I can't refund it because it started crashing since Chapter 6, so I'm out of the refund window. There hasn't been an update to this game since February. 

I played through the 90 minute trial on Steam with 0 issues, essentially perfect performance. I then decided to purchase the game (the deluxe edition) and from that point onwards the game is unplayable.

Ok, where can we find location of all the log files you need?

Can we send you exports of the Windows logs from the Event Viewer?

Please clarify further.

Many thanks.

However, I believe you can already find relevant information from this thread on Steam - https://steamcommunity.com/app/1693980/discussions/0/3770110614228478057/

And this one https://steamcommunity.com/app/1693980/discussions/0/3807278817582674145/

It's the same error message:

"DirectX crash

"

@sYnc_e3
a moment ago
I, too, have encountered that issue with Nvidia Driver 536.40.

It would be nice if EA could fix it, it's the same device hung issue as most people around here. Happens either right when the game is loading or after 10 minutes or so of gameplay.

I don't know how to post my crash logs though but here's my dxdiag.

This is what we need.

• EA App/Steam/Epic:
• EA ID/Steam user ID:
• Attach the EA App Error Report ID Here
• Windows OS:
• Windows OS version:
• GPU model and driver version:
• Region:
• Are you using an internal or external drive?
• Are you using an HDD or SSD?
• Date this issue started (is it still happening?)
• Any other errors?
• If possible, share a Screenshot or Clip:
• Attach a DxDiag

As an added measure, a basic list of troubleshooting steps also helps that way we can say players did ABC and they did not work.

I can see the appeal in having your users perform complex information gathering for you so you can try and reconstruct the scenarios that lead to this issue remotely, but has anybody at EA tried actually installing and running this game themselves? You have hundreds or thousands of people playing on a variety of PC hardware telling you that the game will reliably crash within minutes of starting. I have a hunch that if anybody tried installing and running it, they'd like face this problem directly, and then support would have a hands-on example of what is going wrong.

All of these repeated requests for system information from users seems like deflection of responsibility, and utterly lazy on EA's part.

That's true, but what can we do about it when we want to get it fixed? :'(

New Nvidia driver 536.67, the game still crashes with the dreaded DirectX error.

How long does ik take to fix such a critical issue?

Profile inspector fix is at the moment the only way to play the game.

I don't care who has to fix it, just fix it already.