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Lord-Ziul's avatar
Lord-Ziul
2 years ago
Solved

Unable To Retrieve Information From Origin Error

I'm trying to access the Downloadable content and the CO-OP of Dead Space 3 but every time I get this message: "Cannot retrieve information from Origin". And if I try to use the lattest version of ...
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    Hey All,

    This should now be resolved. If for some reason it is not, please uninstall the game, clear the cache for the EA App, and reinstall.

    If you continue to get the error, reach out to live support so that they can take a look at the game linked to your account!

    Cheers!

Tahu-Umbra's avatar
Tahu-Umbra
2 years ago

i have this problem too but did not used to. the one on the EA app has the error message Cannot retrieve information from Origin. Steam also has this problem. there is no way to get Mark V parts unless this system works. co op seems to still work but not the dlc menu that is used for buying Mark V parts with ration seals. i dont know of any workaround.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@Tahu-Umbra Are you playing mainly on Steam or can you launch it through the EA App without logging into Steam?

  • Tahu-Umbra's avatar
    Tahu-Umbra
    2 years ago

    both can launch and work. i have played on both but the problem still remains with no dlc menu working with the error message. I had the EA app version work once before but that was before origin disappeared. now both versions have the Cannot retrieve information from Origin message. i tried it on another computer and it did not work on either one. this is a widespread problem that is not limited to just me but a lot of other people with no clear solution. Co op still functions fine but the store ingame does not.

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @Tahu-Umbra Can you take a screenshot of the error so I can have that please?

      • Tahu-Umbra's avatar
        Tahu-Umbra
        2 years ago

        here it is on main menu and in game at weapons bench

  • Lord-Ziul's avatar
    Lord-Ziul
    2 years ago

    In my case, I launch it through EA App but the steam app will pop up and log in. After all, I bought the game via steam. I get the messages as @Tahu-Umbra has shown: "Cannot retrieve information from Origin".

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