Forum Discussion

Lord-Ziul's avatar
2 years ago
Solved

Unable To Retrieve Information From Origin Error

I'm trying to access the Downloadable content and the CO-OP of Dead Space 3 but every time I get this message: "Cannot retrieve information from Origin".

And if I try to use the lattest version of Origin App, it tells me to use the EA App. What should I do to have access to the full extent of your product? 

(cm edit - updated title)

  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    Hey All,

    This should now be resolved. If for some reason it is not, please uninstall the game, clear the cache for the EA App, and reinstall.

    If you continue to get the error, reach out to live support so that they can take a look at the game linked to your account!

    Cheers!

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