unable to start game

@Jamescooper23

Can you disable SLI and then right click and run the following as an Administrator:

C:\Program Files (x86)\Origin Games\Dead Space 3\__Installer\vc\vc2010sp1\redist\vcredist_x86.exe

C:\Program Files (x86)\Origin Games\Dead Space 3\__Installer\directx\redist\DXSETUP.exe

Also, make sure your Windows User account has Admin. privileges and you are running Origin as an Admin.:

https://help.ea.com/en-us/help/pc/how-do-i-run-a-program-or-a-game-as-an-administrator/

@EA_Barry

unfortunately still the same error, SLI has been disabled, I ran the apps below as admin, they both completed successfully, it's only my account on my PC so it's an admin (i did double check just to make sure) and I ran origin as admin,

it still just gets to the press any button to continue screen, then when I press any key the game crashes.

it says please wait, checking for saved games then it crashes with the application not responding message

@Jamescooper23

Please right click the game in Origin and then click on Game Properties, uncheck 'Enable Origin in Game', Click on Cloud Saves, uncheck 'Enable cloud saves for all supported games', click the Save button. Retry and let us know if these steps help you, thanks.

@EA_Barry

both boxes were already unchecked. so still the same issue, I tried launching with them enabled and then with them disabled again and still the same issue

since it was crashing with the checking for saved games screen, I deleted an old save that was on my computer (from 8/7/15), relaunched and still the same issue, I tried downloading a save online and launching with that, but again still the same issue, thanks

@Jamescooper23

Can you let us know if running the game in compatibility mode for a previous version of windows helps:

https://support.microsoft.com/en-ie/help/15078/windows-make-older-programs-compatible

Generally when people run a system in SLI or XFire they use identical cards, can I ask you to post your Dxdiag report here so we can take a look? Often there is info in that report that can be helpful in cases like this. Sorry this whole process is going on so long.

Thanks again.

@EA_Barry

just tried running it in compatibility mode for everything from vista through to win8 (vista, vista sp1, vista sp2, win7, win8) and still getting to the same point and crashing each time.

attached is the DxDiag report for my PC

I was planning on getting an identical card for SLI, but when I came to buy the second card, I couldn't find another founders edition

I don't have any issues with other games in SLI as it just downclocks the more powerful card to match the lower one when running in an SLI setup

don't worry about how long it's taking, I'm just happy that you've taken the time to help me out with a game that's a good few years old now, and I knew this wasn't gonna be a simple 5minute fix

@Jamescooper23

• Disable any security software such as antivirus, firewall etc.
• Try a clean boot before starting the game: http://support.microsoft.com/kb/929135
• Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Rename C:\Users\username\AppData\Local\EA Games\Dead Space 3\system.txt to system.old

Thanks for your Dxdiag, nothing really jumps out at me but there are Windows error reports at the bottom which are helpful. Please perform these steps above and retry once again and post your results here.

@EA_Barry

I'd already tried the bottom three but I hadn't tried disabling antivirus, after doing it all again with antivirus disabled it still got to the same stage and crashed

the clean boot was fine

the system file checker ran and found no issues, it gave "Windows Resource Protection did not find any integrity violations."

there was no system.txt file in that location, there was only a general.txt I renamed that to .old though

@Jamescooper23

Try right clicking and running the following as an Administrator:

C:\Program Files (x86)\Origin Games\Dead Space 3\__Installer\vc\vc2010sp1\redist\vcredist_x86.exe

C:\Program Files (x86)\Origin Games\Dead Space 3\__Installer\directx\redist\DXSETUP.exe

Now that I am noticing, your game is on J:\ if the above steps do not help you might try installing the game on C:\

@EA_Barry

already tried these, you got me to try them on the 3/13

and I've already tried reinstalling the game back to the default location on the C  drive

but I've ran them again and it's till not working and I also reinstalled it again on the C drive and again still not working