Community ManagerPlease see this link for the information we request from players in this situation: http://help.ea.com/en/article/information-about-banned-or-suspended-accounts/
I have sent an email to this account from a couple different personal emails, as suggested by the Support department, but the first I receieved back said "The delivery could not be completed." And in the unfortunate circumstance that this continues, I was hoping someone from the department might be able to contact me either directly or on the forum to provide more information...
I can only think of two occurences that might've caused this, though I'm curious as to how exactly. in 2011, my Gamertag was hacked and the inidividual made fraudulent purchases of xbox live points while playing FIFA 12 (not connected to Origin, but still). This matter as resolved with Microsoft, but I didn't think to call EA, since I didn't play/own any EA games at the time. The only other thing I can think of would be that I played Star Wars: TOR for about 2 months (which WAS connected to Origin) in 2012, and perhaps EA sent me an email saying someone was trying to access it, but I can't recall.
I recently spoke to Support again, and they say the account is definitely Suspended, not Banned, so I'm hoping this is a liftable thing. I'd really rather prefer not to have to switch Xbox Gold and my game licenses over to a new Gamertag just to play Dragon Age multiplayer :\
Community ManagerAs it seems at least one of the emails you sent to that address was successful we need you to wait for a response from that team.
You can expect a response via email but you will not be reached out to via AHQ by them.
Thank you for the notification. I hope to hear from them soon!
