Audio cutting in/out

any answer from tech support?

?

Answers I've gotten:

1.) Kindly follow the steps below:
Ensure Origin is fully closed by clicking the Origin Menu and selecting Exit.
Delete the following folders:
Origin folder - Found in C:\ProgramData\
Origin folder - Found in C:\Users\%USERNAME%\AppData\Local\
Origin folder - Found in C:\Users\%USERNAME%\AppData\Roaming\
Note: These folders are hidden by default, and you will need to un-hide to be able to locate them. To unhide the folders, please follow the steps on this link: http://windows.microsoft.com/en-ie/windows/show-hidden-files#show-hidden-files=windows-7
Then after that, relaunch the Origin app then let me know if the sounds on the game is okay now.

(This did not work for me)

2.)i see, on Origin client. Select "Application Settings" from the Origin menu, in the "General" tab, scroll to the bottom and find the "Origin Beta Participation" section. Select the "Update to the beta version if available" check box. Proceed to uninstall Origin app from Control Panel of your pc, then run ccleaner by following the steps on this link:http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/ , then reinstall Origin app from https://www.origin.com/en-gb/download . Once you have downloaded the Origin app, go the game, right-click on the game and click ‘Check for Update’. Also right-click on the game and click ‘Repair game"

(This did not work for me)

3.)Have you tried to disable the antivirus and firewall then try the game again?

(This also did not work for me....for obvious reasons)

4.) Thank you for staying connected I**. I'm sorry for the wait. Our support team asked this -- Have the customer go to load and load their last saved game and see if it is just good old fashion corruption in the game.

(This did not work for me)

Then I saw this message pop up There may be a problem communicating with G**** . Please wait while your chat is transferred to another EA Advisor

*sigh*

5.) I understand, what I mean to say is if you tried a new game on DAI, new character just to check if there will be an audio issue.

(Audio issue persisted)

6.) Thanks for patiently waiting, our specialist are asking if you tried to perform clean boot on your PC to make sure there is nothing interfering?

(This di not work)

7.) Could you disable it (Origin in game) and try the game again. Let's see if it will work.

(This did not work)

These are all of the steps they have to fix this issue, since they could not help me they escalated my case. I'm waiting to hear from the specialist team via email.

I didn't resolve my strange audio issue but I did find something interesting today while playing. I had hooked up my laptop to an external 24 in 1080P HDTV via HDMI.  When I do this, my laptop switches over to the AMD High Definition Audio Device.  The audio didn't cut out once while I played for two hours. Generally, the audio has a tendency to really drop out while in combat so I went around picking fights and it did not drop out at all.  I exited the game, unpluged the HDMI and fired up the game again on my regular screen. The audio issues returned.  Odd, no? 

interesting.  maybe the problem is the audio device. I'll go and try to play the audio through my gpu and not my audio driver and see what will happen.  anyone knows how t do it?  
Greencoast I tried some of the syeps before and they didn't help to me. I'll try the other steps too.

And alot of those steps seem like they r just trying everything they can but don't really know how to fix it

Does anyone know how to bypass my audio card (realtek high definition audio)  while I'm playing?

GreenCoast I have tried all the things except number 1 cause I couldn't find the folders.  none of them worked ☹️

@tekmage01  can u try and use the amd audio without having to connect hdmi?  And if u succed tell us how u did this

Edit: I tried connecting to hdmi and it didn't solve the problem

I'll try it out again tonight. I'm thinking that maybe it was just a fluke that I didn't get audio glitches.  I'll see if I can force the system to use the AMD audio but I don't think I can.  It auto switches only when I connect it to an external source using HDMI.   I'll experiment though.  

Edit: I don't see a way to force the system to use it. It's not available until I connect it to a HDMI source.  I'm beginning to wonder if what it's outputting to matters?  I have no idea though. I'll see if I get the glitches while playing it on the TV again. 

It really irritates me that they had you go through all of that. I don't see the point of  their troubleshooting methodology in detecting audio issues.

The really troublesome comment is " tech support said that it might be because my processor is a little too weak." 

Do they not take a sliver of their time to look on these forums to realize that the processor is too weak theory is irrelevant?  This audio bug is present for people who have the high end i7's to the minimal spec CPUs. 

Edit: Apologies for my tone in voicing this comment. I'm just getting really fed up.