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raynkure's avatar
raynkure
9 years ago
Solved

[AVG/Avast] Inquisition won't open on PC (Re-occurring after Origin update)

It's been about 2 months since I last played Inquisition and when trying to fire up the game yesterday, it opened a black window for about a second before closing immediately. Task Manager shows that...
dragon age inquisition
  • MightBeMagical's avatar
    MightBeMagical
    9 years ago
    @Leora85 wrote:

    @raynkure Another question, are you using AVG at all? Some people with this issue have found that temporarily disabling or uninstalling AVG has solved this issue, so it's something to try if you're using AVG. 🙂

    I had the same issue, and as it turned out it was my AVG acting up and blocking it for whatever reason. However, instead of uninstalling or disabling AVG, what I did to fix it was add the game to the "exceptions" list. Click the Options dropdown menu in the upper right corner of AVG, then select "advanced options". Click on "Exceptions" in the advanced options menu, then click "add an exception". Find the Dragon Age: Inquisition executable in your files (it should be in C:\Program Files (x86)\Origin Games\Dragon Age Inquisition) and select it to add it to your AVG exceptions, and voila! My game started up with no problems after that.

    [admin edit]

    This issue still seems to be occurring for new Origin updates in November '16.

raynkure's avatar
raynkure
9 years ago
@Fred_vdp wrote:
@DarkAmaranth1966 wrote:

Make sure the game is using your Nvidia GPU. It sounds like it's trying to use the intel chipset and, that won't work.

@raynkure already mentioned this.

Even so, the Intel HD 4600 should launch the game, even if it runs terribly.

Yes, before I updated my drivers when I first started playing Inquisition, the game would run using the Intel GPU as the Nvidia card did not recognise the game. It was just very slow and would barely run on the lowest settings. Not sure if related to the current issue, but once I updated the drivers and the game started running on the Nvidia card I had to turn it up to high as a weird fix to combat the cutscenes suddenly running at 2x speed.

Fred_vdp's avatar
Fred_vdp
Hero+
9 years ago

ProfileOptions_profile contains your game settings. By deleting it, you reset all your options and the game will create a new file. This may be helpful in case there's an option enabled that somehow blocks you from launching the game (for instance if Mantle is enabled on a PC that doesn't support it). You could back it up if you want to be safe.

Just to act contrarian, could you tell the Nvidia control panel to launch the game on the Intel GPU instead? That way we could rule out the graphics card.

  • raynkure's avatar
    raynkure
    9 years ago
    @Fred_vdp wrote:

    ProfileOptions_profile contains your game settings. By deleting it, you reset all your options and the game will create a new file. This may be helpful in case there's an option enabled that somehow blocks you from launching the game (for instance if Mantle is enabled on a PC that doesn't support it). You could back it up if you want to be safe.

    Just to act contrarian, could you tell the Nvidia control panel to launch the game on the Intel GPU instead? That way we could rule out the graphics card.

    Just tried removing ProfileOptions_profile and then launching the game both using Nvidia and Intel, no dice either way. I also tried both GPUs before removing ProfileOptions, also no difference.

    I also tried launching some other Origin games (Sims 4 and DA2) which both opened fine. I'm not keen to reinstall the game, but it's looking like it may come to that? I don't recall changing anything belonging to the game files (except moving some saves around) since I was last able to launch it.

    I have a help topic for this issue on the DA reddit (thought I'd try my luck there as well) and someone suggested "Delete the C:\Program Files (x86)\Origin Games\Dragon Age Inquisition\Update\Patch folder and the DragonAgeInquisition.exe, then repair the game in Origin." I'm wary of just deleting game files willy nilly though in case I make things worse.

    • Anonymous's avatar
      Anonymous
      9 years ago

      That's the patch folder where all patches, and any mods are kept. Deleting the CONTENTS of that folder then repairing the game forces it to repatch itself and can correct corrupted files.

      • raynkure's avatar
        raynkure
        9 years ago
        @DarkAmaranth1966 wrote:

        That's the patch folder where all patches, and any mods are kept. Deleting the CONTENTS of that folder then repairing the game forces it to repatch itself and can correct corrupted files.

        Okay, so I shouldn't delete the folder itself but just the contents? How about deleting the DragonAgeInquisition.exe itself as mentioned, is that okay too? Sorry for the extensive questions and all. Just wary about deleting stuff that can't be replaced.

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