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Anonymous's avatar
Anonymous
11 years ago
Solved

Been playing DA:O fine for months, today i get the message: "Could not activate".

http://tinypic.com/r/35brrt2/8

Asks for product key, doesn't recognize the one i've been using for months that came with Ultimate Edition purchased via digital download. Also,  none of my DLC has worked ever, in game status :unathorized. Please help fix this

I have patch 1.05 installed, and this is the account it was originally registered to

  • EA_Nils's avatar
    EA_Nils
    11 years ago

    Heya everyone,

    Thank you for your understanding and patience regarding this issue so far.

    First off, a big thank you to TheRipperG for finding the broken path in the registry key!

    You can resolve this issue by

    1. deinstalling the game entirely and then run CCleaner, as specified here: http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/
    2. Afterwards, reinstall the game via Origin.

    If you know your way around the registry well, you could also follow TheRippgerG's advice directly, as specified in his posts on this page (or just click his post to give him some XP).

    From our testing, this should resolve the issue for everyone affected.

    However, should there still be anyone experiencing issues afterwards, we would ask you to specify what steps you have tried so far and then create a new reply with your Origin Error Report ID as described over here.

    Thanks again,
    Nils

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