Forum Discussion

5 years ago

Solved

Can’t Play DAI Offline Suddenly

So I bought DAI when it first came out digitally, I was able to play offline then. I’ve just moved so no internet and decided to play today only to have the “Sign in or renew the subscription (0x803f900a)” pop up and ruin my life.

My Xbox is set as my home Xbox so that’s not the issue. I don’t understand how I was able to play offline when this first came out but not now? Anyone else got this problem or a fix for it because it’s really frustrating that I can’t play a game I’ve paid for offline.

dragon age inquisition

EA_Illium
5 years ago
@VanitasAvem Its possible the game is running off your subscription which will need to verify itself across the internet. Once it is over test out if you keep getting this error. If so we may need to reach out to an advisor about your EA Account.

6 Replies

EA_Illium
EA Staff (Retired)
5 years ago
@VanitasAvem Can you try clearing your persistent cache and seeing if you still get this error?

Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray

Select Persistent Storage > Clear Persistent Storage
VanitasAvem
5 years ago
Tried that and I’m getting the same error.
EA_Illium
EA Staff (Retired)
5 years ago
@VanitasAvem Do you have EA Player or Game Pass?

To confirm you currently don't have it hooked up to the internet?
EA_Illium
EA Staff (Retired)
5 years ago
@VanitasAvem Wanted to confirm if you got past the message, at this point we may have to try something like a hotspot, in case data needs to sync.

If it continues we may need to reach out to an advisor at help.ea.com to look at your account.
VanitasAvem
5 years ago
A friend booked it up to their phone data this morning and I was able to play fine. As soon as there was no connection and the console restarted the error came back.

I’m signed up for game pass but I’ve cancelled it , it expires in 9 days. I saw another post mentioning that they’ve had this error with games that are on the game pass.
EA_Illium
EA Staff (Retired)
5 years ago
@VanitasAvem Its possible the game is running off your subscription which will need to verify itself across the internet. Once it is over test out if you keep getting this error. If so we may need to reach out to an advisor about your EA Account.