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Slayen's avatar
Slayen
11 years ago
Solved

Can not return to the Frostback Basin, get CTD (Jaws of Hakkon)

So after completeing the 'Worthy of Publication' quest I returned to Skyhold to do the 'Appeal to the Shaperate' wartable mission. After doing it and then heading to the undercroft to tweak some of ...
dragon age inquisition
  • EA_David's avatar
    EA_David
    11 years ago

    @Slayen Hey, can you try a repair to start?


     Right-click the game panel in Origin to see this option. 

    Thanks. 

ShadowHeart251's avatar
ShadowHeart251
9 years ago
I can't get to the frostback basin. I haven't even been there yet. The game is stuck on the black loading scene and nothing I do helps. I have reloaded to previous saves and tried fast traveling beforehand so I'm not always in skyhold. But it won't work. This is the PS4 version but the other dlc packs work fine. What should I do? Is there an easy fix or a reason for my problem? Other profiles have the same problem. I would rather not have to start a new game as I have done much in this one and would prefer not to lose my progress.
mcsupersport's avatar
mcsupersport
Hero+
9 years ago

@ShadowHeart251

I am sorry to say, I am a PC player and don't know much about trouble on consoles.....

Generally, things to try...

1)  Repair install...I assume you can still do this on console.

2)  Delete and redownload and reinstall dlc, making sure it is completely installed before starting.

3)  Power cycle your console...which means powering down, unplugging for a minute and then bringing back up.

4)  Hope someone who knows consoles better comes along with a great idea.....

5)  Contact EA support and use chat option in Firefox browser......Official EA help site.....

Good luck, and sorry I didn't post earlier, as I was hoping one of the ones who know consoles would.....

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