Forum Discussion
EA_Shepard
Community Manager
1 year agoHi @meyfstuvj0qj, I wanted to check in and see how things are going. Are you still experiencing any issues downloading the game on the Rog Ally?
Thanks!
1 year ago
Yes still can’t get it to go past 2%. Now sometimes it will say it failed to download
- holger14051 year agoHero+
You have enough space on the hard drive you want to install and the System drive? (if different.)
Please clear your temp files:
- Press the Windows key and "R" at the same time
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
- Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
(If some files or folders can't be deleted, reboot and try again.)
Then:
- Go here and download "Revo Uninstaller". (The freeware version, portable version works too.)
- Run "Revo Uninstaller" > Uninstall EA app.
- At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advanced" > Browse
- If "Remaining registration content found" is displayed > Select All > Delete > Next
- When "Remaining Data and Folders" is displayed > (Make sure the "EA Games" folder is not in the list.) Select All > Delete
- Download EA app from here.
- Reinstall EA app
- Reboot and test.
- EA_Shepard1 year ago
Community Manager
@meyfstuvj0qj Hi there! I wanted to check in and see how things are going. Are you still experiencing any issues?
Thanks!