Can't play because no Jaws of Hakkon...?!

Are you logged into the account you used to buy the game/DLC? Specifically, from within the game, not just the client.

Yes. And an FYI, as an EA Play member it shouldn't matter one whit since the Game of the Year Edition is on EA Play.

Please note the number of hours.

Of course, EA is less than helpful because...

What's super annoying is there used to be, you know, bug forums. Where you'd get actual help.

It's just 2 conversations about DA1 and DA2, and forcibly trying to make this forum topic do something.

Hey! To confirm a few things are you playing from the EA app version or the Steam version? Also to check do you have any mods installed?

Also if you have any older save on that playthrough do they work at all? 

EA Play. I don't own it on Steam. I originally got it from EA directly. No on older saves. Because it claims I don't own the Hakkon DLC. And anyway, I don't want to lose the 6 hours I'd been playing in the RECENT game.

Also to check do you have any mods installed?

That's a good suggestion, since I recently finished a playthrough, and the game did not recognize story DLCs if I used Frosty to load mods (item DLCs did work). DLC worked alongside mods when using DAI mod manager, however.

Absolutely not. I've never used a mod with Dragon Age, any of them, and I have no intention to. I never played the game on Steam.

A week later, still no followup.