Can't sign into Origins account for Dragon Age Keep in DA:I
I am trying to play Dragon Age Inquistion on Xbox One and I am wanting to play it in my created world, however the sign in for Origins on Xbox One must be broken. I keep getting prompted to make a new Origins account with no option to sign in to an already existing account. I thought maybe if I entered my ID that it would possibly prompt me to connect to a pre-existing one, but instead it just says the Origin ID already exists. Is there another way that I can get to my account, for god's sake I am playing on a gamer tag directly connected to previous EA account games like the first Dragon Ages and MEs. Thank you.
Edit:
Finally got it all worked out after this next morning. If you are having this problem more than likely there is a desyncrinzation between you gamertag or PS account information and your Origins Account information. The specialist I had to talk to was only available during certain hours but the problem was that it was a really old e-mail account I didn't have access to. Just go to customer support as the Community Manager has down below and start a chat session with either the desyn/mismatch or that you need to change account information that is causing the bug. After it is all squared away it may set your keep data back along with some other game data connected to the Origin account but it was the only way for this to work. Works for me now.
Thanks for the posts.
Please check here for some tips with managing your worldstates: http://help.ea.com/en/article/dragon-age-keep-on-the-wrong-origin-account/
