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Anonymous's avatar
Anonymous
11 years ago
Solved

Can't sign into Origins account for Dragon Age Keep in DA:I

I am trying to play Dragon Age Inquistion on Xbox One and I am wanting to play it in my created world, however the sign in for Origins on Xbox One must be broken. I keep getting prompted to make a new Origins account with no option to sign in to an already existing account. I thought maybe if I entered my ID that it would possibly prompt me to connect to a pre-existing one, but instead it just says the Origin ID already exists. Is there another way that I can get to my account, for god's sake I am playing on a gamer tag directly connected to previous EA account games like the first Dragon Ages and MEs. Thank you.

Edit:

Finally got it all worked out after this next morning. If you are having this problem more than likely there is a desyncrinzation between you gamertag or PS account information and your Origins Account information. The specialist I had to talk to was only available during certain hours but the problem was that it was a really old e-mail account I didn't have access to. Just go to customer support as the Community Manager has down below and start a chat session with either the desyn/mismatch or that you need to change account information that is causing the bug. After it is all squared away it may set your keep data back along with some other game data connected to the Origin account but it was the only way for this to work. Works for me now.

30 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    Alright, this doesn't fix the problem, but it can serve as a work-around for now to get a world state onto the console.

    1) Create a "dummy" Origin ID using the PS4's Origin "Welcome Back" screen

    2) Go to this page: https://signin.ea.com/p/web/resetPassword?execution=e88755911s1  and reset your Origin account password for the "dummy" ID you created.

    3) Check the email address associated with your PSN ID. The password reset email should be there. Click it to set a password for the account.

    4) Armed with your new Origin ID with a password, go to Dragon Age Keep and log in using the new account.

    5) Re-build your world state and export it.

    6) At the end of DA: I's character creation page, you should be asked the question "Import custom world state?", say yes, and it should be able to find "Custom World State". If this part failed, it will ask you to "Use Default World State?"

    That's the best I could do for now. I became "friends" with myself on Origin with my dummy account, but for some reason I can't see my dummy account listed as an Origin friend on Keep (however, my dummy account can see my real account, which is odd), so I couldn't test sharing my worldstate with my dummy account wholesale.

    Hope this helps!

  • Anonymous's avatar
    Anonymous
    11 years ago

    Update: After waiting about 20 minutes after "friending" myself with the dummy account, I could successfully share my world state to the PS4 Origin account. Just took a while.

  • Anonymous's avatar
    Anonymous
    11 years ago

    I tried this but my original Origin ID is the same as my Xbox 1 login email, so it does not work since they are the same email. Waiting to hear from a support rep.

  • Anonymous's avatar
    Anonymous
    11 years ago

    Chatted with a support rep in Ireland, got it all worked out by switching registered email addresses. 

  • Anonymous's avatar
    Anonymous
    11 years ago

    As a final follow-up on my issue:

    The problem seems to stem from the fact that my PSN ID's email address was different than my Origin ID's email address. If they're the same, you probably would never run into this issue.

    If they are different, you will need to associate your PSN ID to your Origin ID manually. Follow the steps here: http://help.ea.com/en/article/linking-your-gamertag-psn-id-or-ea-classic-screen-name/

    If you already linked your PSN ID to a different Origin ID (such as in the "dummy" Origin ID instructions above), you will need a customer service rep to link it back to your "real" Origin ID. They were able to do this for me quickly and painlessly. (thanks, "Michael!")

    Hope this helps.

    Edit: Sounds like your experience was similar to mine IronWarrior.

  • Anonymous's avatar
    Anonymous
    11 years ago

    HOw do I get on dragon keeps for ps4


  • Anonymous's avatar
    Anonymous
    11 years ago
    can't connect my gamertag to my account on dragonkeep tried everything save me obi-wan kenobi
  • None of this works and I only have one e-mail adres. The same I use for PSN, Origin en Xbox Live. However. Playstation is not recognized only xbox 360 and pc.

    When I ttried to connect it says it's linked to another origin account. This is impossible. I only ever had one origin account.

  • I'd like to know if I can sign in using my dragon age heroes account on my iPad as I spent 80 pounds on legendaries but my public I'd I use on there is taken on ps4 just setting up dai on ps4 now but no log in option yet it says welcome back and my email is already in there on first time set up. What do I do make a new public I'd up as my email is there already and is same as heroes of dragon age. Regarding world state all that's on Xbox so I have no previous on dragon age on ps4 which is fine as u can choose backstory despite that pls advise sat waiting at first time set up screen.  

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