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Anonymous's avatar
Anonymous
11 years ago
Approved

Collectors' Guide DLC Not Working

I redeemed my code on the Origin website, and later loaded up the client to download my DLC, but it wasn't there.

I thought perhaps it was a syncing issue, so I gave it a little over 12 hours before trying again. Still nothing.

Is anyone else experiencing this issue? Is there something I can do to right it?

Things I've tried:

Restarting Origin, many times

Re-inputting the code on the client itself. I thought maybe I had put in a wrong letter, but it said the code had already been used.

7 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Have you gotten to New Haven yet? The DLC stuff is in the chest in the room you wake up in. You'll only get what pertains to your class as well, I think. Mounts will come later when you unlock them.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    The problem isn't that I haven't gotten the items, the problem is that they aren't showing up in the Origin client to download. They aren't on my list of content at all.

    Also I think you're referring to a different set of items, the code I'm referring to came with the Prima Collector's Strategy Guide. My Flames of the Inquisition DLC has been working fine.

  • I have the same issue.  Put in the code, Origin said it took the code fine and listed what it was redeemed for, but then it is nowhere to be found to actually download.  

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    You're right, I'm sorry. I read Guide as Gear for some reason. I think this might be fixed when a solution comes up for people not being able to grab the Soundtrack as well. It seems Origin is the point of a lot of bugs. Hiding the mouse, download regression, code malfunctions.

  • Zarieth's avatar
    Zarieth
    11 years ago

    I seem to be having the same problem: website accepted code, no prompt anywhere in origin to download.

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