11 years ago

Computer locks up when playing Frostbite games

I'm experiencing random lock-ups in every frostbite game I'm playing at the moment (BF4, BF:H, DA:I).

The screen freezes and I can't do anything with keyboard, mouse or gamepad. Keyboard is completely unresponsive, can't activate Caps lock LED etc. Audio keeps on coming as per normal. In DA:I ambient music keeps playing up to a point, about 30 seconds. In BF:H audio keeps on going forever. Skype still works, I can hear my friend on the other side and he can hear he, which is odd.

I definitely suspect the Frostbite engine is at fault. No other games can reproduce this event.

My machine: http://hastebin.com/visabowuwo.tex

UPDATED: I've narrowed the crash/freeze down in DA:I. It only occurs in dialogue, cutscenes and occasionally the wartable. Especially the cutscenes seem like almost a guarantee for a crash. Seems even more likely AFTER you've been exploring, questing and fighting for a long time. Yesterday I played for almost 3 hours straight, and as soon as I got back to Skyhold and the game started a cutscene - the computer locked up. This has happened many times before but now it seems confirmed to be related to cutscenes. I don't think its Skyhold specifcally, I've had the crash a few times while in the "new zone" cutscene where Scout Harding greets you.

Things I've tried

Updating everything (DX, .NET, C++ etc including drivers for every device on my PC).
Underclocking GPU.
Stock settings in BIOS = stock CPU clock.
Disabling all other programs that might interfere.
Various graphical settings in game (Low settings, windowed mode etc).
Reinstalling and repairing game.
Repairing windows (nothing found)
Origin offline mode.
Disabling Origin In-game.
Installing games on both SSD and HDD

Switching between different AO settings.

Wiped Nvidia drivers in Windows safe mode and then a clean express install of new drivers in normal Windows mode.

Windows and Nvidia power settings to maximum/performance.

I'm sure there's more I've tried, but you get the gist.

Things I haven't tried

Every graphical setting one by one

Different hardware components

Reinstalling Windows

Increasing Virtual memory (who knows?)

Suggestions?

Plz halp

dragon age inquisition

11 Replies

Fred_vdp
Hero+
11 years ago
Have you monitored your temperatures?
aemilius_88
11 years ago
Cpu ~68C max
Gpu 75C max
Fred_vdp
Hero+
11 years ago
@aemilius_88 wrote:

Cpu ~68C max

Gpu 75C max

If that's under stress, then it seems normal to me.

When you updated your video drivers, was it a clean install or did you overwrite existing ones?
Herethos
11 years ago
Do you get any message saying something like the display driver has failed to respond and has restarted, i.e TDR error? It might not always succeed in restarting the driver, but it might write the error in the system event log though.
https://forums.geforce.com/default/topic/389688/geforce-drivers/nvidia-statement-on-tdr-errors-display-driver-nvlddmkm-stopped-/
http://support.amd.com/en-us/kb-articles/Pages/737-27116RadeonSeries-ATIKMDAGhasstoppedrespondingerrormessages.aspx
aemilius_88
11 years ago
@Herethos wrote:
Do you get any message saying something like the display driver has failed to respond and has restarted, i.e TDR error? It might not always succeed in restarting the driver, but it might write the error in the system event log though.
https://forums.geforce.com/default/topic/389688/geforce-drivers/nvidia-statement-on-tdr-errors-display-driver-nvlddmkm-stopped-/
http://support.amd.com/en-us/kb-articles/Pages/737-27116RadeonSeries-ATIKMDAGhasstoppedrespondingerrormessages.aspx
No, checked the log and there are no suspicious errors what so ever before or after crash. Only that windows failed to shut down properly etc. Last log entry was 4 hours before crash.

Encountered TDR while searching for help on the same type of crash in BF4. Tried increasing the delay significantly but didn't help. That's a too complicated solution though, experience tells me something else is wrong.
Anonymous
11 years ago
I don't see anywhere in here that you have offered to give us a link to a copy of your DxDiag report, or where anyone has suggested that you do so. I now propose that you do that.

How to get DxDiag and put it in a Hastebin page:
http://answers.ea.com/t5/Titanfall/PC-Graphic-performance-issues-in-Titanfall-here-s-how-to-help-us/m-p/2454360#U2454360
aemilius_88
11 years ago
http://hastebin.com/visabowuwo.tex

Sorry for that, here ya go.

Noticed my mouse was registered 4 times? Weird. I've had some trouble with the mouse not being responsive when starting computer despite being plugged in as usual... But this might be another problem entirely.
Anonymous
11 years ago
May I suggest you alter your power settings from Quality to "Performance" and test again?

There were other things at the very end under diagnostics that I couldn't read, not being in English, that a real expert in reading DxDiag reports, who is also fluent in your language, may need to look at.
Anonymous
11 years ago
My Granddaughter runs the game on a 760 GPU as well. I run on a Titan but, either way they are fussy with the Frostbite Engine. I got both machines running the game 100% crash free. Here are the settings. (images under Spoiler tags)
Spoiler
[img]http://i.imgur.com/q0r5iyB.jpg[/img]

Spoiler
[img]http://i.imgur.com/dPde96X.jpg[/img]

Spoiler
[img]http://i.imgur.com/ZsqkhTnl.jpg[/img]

Spoiler
[img]http://i.imgur.com/6rGKMyHl.jpg[/img]

Spoiler
[img]http://i.imgur.com/8wPrWPql.jpg[/img]
aemilius_88
11 years ago
Did you mean Windows power settings or Nvidias? I tried with both and no luck.
The last errors were Windows update errors and another, "PDUWICA" that I googled and remains a mystery.
I will try out a prolonged "windowed mode" test soon to see how that works.
Gonna run memtest86 again too, just in case.
UPDATE:

No errors in memtest.

Haven't had a freeze with normal windowed mode, but haven't come across enough dialogue to confirm it works just yet.

I did notice a peculiar thing when looking at my fps while on the war table (I have confirmed FRAPS is not problem btw). The fps dips down every time I hover over one of the missions on the map, and if I rapidly hover over as many missions as I can - The fps TANKS down to 40-30. Remember, I have had numerous freezes while on the war table, so this might be related. Any thoughts? I wish someone technical at Bioware or EA or DICE would have a look at this.