Computer Turning off When Playing Dragon Age Inquisition Multiplayer

Sorry I didn't reply. I was a bit busy. I will try this and let you know if the crash happens again during gameplay. .

Mistermovieman​ 


All of the above are things you can try, but ultimately, crutches. Your system should be able to run the game without any of that.

1.  Follow this manual to the letter to clean uninstall all AMD graphic driver components. 
   IMPORTANT: if you use a Pin to log into Windows 11 don't use DDU in safe mode!
   Use it in your normal Windows session.
2. Install the graphics driver > Go online.

3. Test.
   
   

   Mistermovieman wrote:

   I just had it happen in another game. My computer eventually had a black lit up screen, then turned off, forcing me to press the power button to turn it back on. It was my first match in hours. What do graphics have to do with it?

   A system shutdown like this is often  power related. But first lets test with the clean installed graphic driver. 

Update on this. The AMD auto installer app says everything is up to date. I have an AMD Ryzen 5700U, with Radeon graphics

Should I undervolt, power limit, framerate limit, or turn down the graphics? That's what someone in a Discord suggested. What about contacting Epic Games support? I got the game through there.

Last thing, since I just crashed again, would giving you a more recent dxdiag help?

I just had it happen in another game. My computer eventually had a black lit up screen, then turned off, forcing me to press the power button to turn it back on. It was my first match in hours. What do graphics have to do with it?

I plan to install a Graphics driver soon, but I am curious what it has to do with it. I've never heard of a game turning off my computer over graphics. Also I am afraid my pc will be destroyed if this keeps happening.

Mistermovieman​ 

I doubt your laptop is actually shutting down; the errors and your description suggest a problem with the graphics system.

It might be worth trying to clean install the latest graphic driver, but if this error only occurs this frequently, I wouldn't worry too much.

Thanks for the reply. I don't get a bsod. The PC shuts down, or at least it gives me a black screen, and I have to press the power button a few times to turn it on and off, in order to get it working.

It happens rarely, maybe once or twice a month. I don't think my playtime affects it happening.  One time, if I recall correctly, it happened on my first match of the day, about 10 or so minutes in.

I used to play World of Warcraft and I don't recall this ever happening.

Mistermovieman​ 

I am indeed still here. 😉

Do you get a BSOD or is the PC just shutting down? 

From what I can see, this appears to be a Lenovo IdeaPad Flex 5 laptop, which makes this even more curious. 

The crashes of Dragon Age Inquisition listet in the DxDiag should not shut down the device.

How often is this happening? 
After how much playtime? 
Which other games do you play on this machine?

I'm so sorry.  If you, or anyone else, is still there. Here is my Dxdiag.

Mistermovieman​ 

Do you get a BSOD or is the PC just shutting down? 

Please add a DxDiag to your next reply.

A DxDiag is an overview of your PCs technical features and recent software errors.
There is no personal info in it except for the “Machine name” in the second row.
(You might delete the “Machine name” line if you wish too.)

How to create a DxDiag:

1. Press the Windows key and "R" at the same time to open the Run dialog box.
2. Copy and paste or type "DxDiag" (Without the quotes) into the new field. > ENTER
3. Wait until the green bar is gone > Click on "Save all information"
4. Save the file to your desktop.
5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
7. Reply.