Even if they just merge this with the other post, it is worth a shot to at least try to get EA's attention on this.
Quoting exactly what I said in the other thread:
"I've been having the same issue ever since I acquired the game - which I preordered the Deluxe Edition from Origin 6 months before the release.
The game simply doesn't recognize I'm connected to the Origin servers, when I'm clearly connected to Origin (or else I wouldn't be able to even open it since I need to log into Origin to do so).
I've tried every single fix I've found on the forums and the internet:
- Disabling antivirus and firewall
- Unblocking the game and Origin in both of the above
- Opening all ports. Tried VPN too but no luck
- Reseting host files
- Reinstalling Origin and DA:I. Multiple times.
- Repairing the game
- Disabling and enabling automatic login in game
- Installing Origin and DA:I in a different Windows User Account
Etc.
I spent weeks before the release working on my custom worldstates in the Keep just so that I could play the game my way and paid for the Deluxe Edition: and now since DA:I says I'm not connected when indeed I am I can't access that, nor deluxe content, not even multiplayer.
I'm starting to think it might be a location issue, considering I'm from Chile and I've seen several other Chilean users are having the same problem.
I've sended emails and error reports from Origin, yet I've received no answers. I check this forum periodically, but no one has given us users a real solution so far, which makes me upset for all the people that have been waiting for this game for months now and planned everything to play it the way they wanted it, but that now can't because of this issue.
Honestly I just want to access my Keep information. Is that so hard?
Please, give us a solution as soon as possible. We just want to enjoy this game as much as other people are currently doing."
At this point, this is beyond ridiculous. I asked for a refund weeks ago, but nothing. I've sent emails and error reports - nothing either.
There are several dozens of people getting this same issue, yet we have not seen a single effort from EA or Bioware to solve it or even acknowledge the problem. We PAID for this game, for God's sake. We deserve an answer.
