Custom world state not loading

Hi there, I was wondering if anyone else is having the same issue. 

I've been trying to import a custom world state from the keep into DAI, and I can't seem to get it to work. I've exported it from the keep, it says that it's ready to use in the next new game, I'm logged in to the keep at the same time as I'm in game, I get to character creation and the prompt comes up to import a world state. I say 'yes', it loads for a few seconds, and then it comes up with 'default world state' and text underneath that says 'to import a world state log into the keep' or something similar. 

I've played through the intro and then as soon as I'm in Haven, speak to the NPC's to check if it's worked. The codex is always the default world state.

I can't seem to get what I'm doing wrong, or why it's not giving me the option to choose an imported world state and it's supposedly meant to do. Can anyone lend some advice? First time loading a custom world state, I normally just put up with the default world lore. 😅

Thanks in advance!