Community Manager@e5e7e95d497c8daa When you get a corrupted save error, it is a generic error that means your game and cloud didn't sync.
When you look for files, it would say something like DAISAVEAUTO4D0C25ED.DAS If you do not see any of those, they are not there. Unless you changed the path of where they save, they would only be in a few places. Most simply save in the Documents folder.
If the cloud was enabled, take a look at this link
If the cloud was not enabled for Steam, and you are not seeing those saves in either folder, then they are either on the cloud, or they were deleted. You can search Windows for those saved files though.
I received the cloud save corruption notice from EA app at its launch, which means my save file is on your server.
That's what I‘ve been saying my EA file at ea app doesn't sync anymore, no matter how many times I try to load it.
That is why I am reaching out for your help, how do I get my ea save files back of this game, from your server.
As for steam cloud setting, mine is on, I've never fiddled with it, it is on by default.
But there's no steam cloud save for this game at its properties. With mine it only says this game doesn't support family sharing.
And I guess that's why there's no steam cloud save of DAI because it's programmed not to share to steam by the game.
So how do I get my save file back from your sever since the EA app doesn't initiate sync anymore? Thank you.
And I can't start another local file now in fear of ruining my only chance to retrive my save since the old cloud save is corrupted, the new one could possibly just replace it if generated.
Community Manager@e5e7e95d497c8daa There is not a way to retrieve a save from any server for the game. When you load up the game, and you go into load and switch characters, if you are not seeing the save you want, it has most likely either been deleted or moved from the save folder.
Creating a new character or new save won't override an old one. It would only create a new save slot which you load into when you start the game. Normally you would load up the save and then save it again manually that way it creates a new save file for you to load. If the other one is corrupted in some way, you would have the new one with the same data.
Ultimately there are only a handful of ways to get a save back if it was not deleted from your PC. If repairing the game on either client does not work, and your save is not located on your drive, uninstalling the client and the game, or reinstalling it to another PC for example should sync the cloud but does not always.
