da2, Black Emporium

I have played this game since it came out with very few problems, I have all the DLCs. My problem started yesterday when my char popped into the Black Emporium for a hair cut! When she accessed the mirror she had no head. I quit the mirror and accessed it again and she head a head but not the one she started with. All of the sliders were in place but the head was not the one I had made. The sliders were stuck in the position I had had them in. I quit the game, restarted it and the same thing happend . I quit the game, rebooted my computer, started the game, resumed and the same prob. Made new char and went to TBE and the same prob. Went to game files, deleted TBE and re-downloaded TBE from "game content" site on Bio social, started another new game and same thing. I know doing the same thing over and over and hoping for a differnet result is a definition of insanity, but....am I? Insane? or is there a problem here with an answer?! HELP! please.