DA:I won't launch in EA app
In the new EA app, Dragon Age Inquisition won't launch. Worked perfectly fine in the Origin app. Please fix the EA app so I can play the game I payed money for.
Forum Discussion
I haven't played Inquisition since I upgraded my pc 2yr ago. Since then, it's changed to EA from Origin. Now I can't play the game at all. It won't launch from the ea app. I've tried all the online suggestions but still having no luck. I've put in a ticket which has not been replied to.
I've put 430hrs into the game and I'm really frustrated right now because I can't play it.
Can I be compensated by EA? Either a new product code for the digital delux edition that I bought?
The error message I get when I try to launch the game is ea saying the fault is on their side. But that doesn't make the game playable for me. So what suggestions can you make?
@Owlz999 Hi, could you please post a screenshot of the error you're getting? It might also be helpful to post on the EA app bug report board, which is here.
Unfortunately these boards are peer to peer support, so it's mostly gamers helping fellow gamers, not a way to contact EA directly, so we can't do anything in the way of compensation, you would need to contact EA to ask about that.
Out of curiosity, what online suggestions/solutions have you tried?
here is the error warning that I get.
This is the error
@EmthePixelPixie @Owlz999 You might need to contact EA, apparently there's in issue with some product codes (even for games that worked fine on Origin), which can only be fixed by contacting support. You can contact support here (apologies if that sends you to the Australian version, you can change your country in the upper right corner). If you go through the selections you should get an option to contact support (by phone or possibly chat, be mindful of their operating hours), ignore any links back to AHQ. If/when you get in contact with an advisor, ask if they can check your product code(s) for the game(s) you're having this issue with to see if there's an issue. I've also been told you can contact them through twitter or facebook.
This isn't the only possible cause of the issue but was suggested to me as a possible cause when none of the usual troubleshooting works. If you get in touch with support, please let us know how it goes. Frustrating that there are so many new issues that we can't help with/don't have solutions to yet, so any (legal) solutions are welcome.
