Dear EA, fix your game.

Dragon Age Inquisition.
This is a game that many people know and liked quite a lot. Even favor it over Veilguard which (in my opinion) is a flop compared to it. Despite that this game has been down for over 4 - 5 years. People have asked over and over, sought help, been respectful all of the sort. All we've gotten back is "Oh wait till Veilguard comes out", "Have you tried this?", "This game will not get updates for the foreseeable future." 
Out of all game studios this is not uncharacteristic of you guys. You have something that we like and there tends to be an incentive over profit than enjoyment and we all know how that gets down in the public eye. But 4 - 5 years without a fix?
I've been around the Microsoft store for a while and I've seen the game on the marketplace with all its editions, ON SALE and OFFSALE at full price in this broken state. That right there is quite literally THEFT. You sell a product to a consumer advertising that the product is a feature length game, no matter the price. But you REFUSE to fix the game over the heinous accrued amount of time and then you have it open to buy where it won't function?
Giving people who have bought your game the same set of "troubleshooting" tips won't work and has stopped working a long time ago. You need to fix your game.