You may also want to check on your admin settings for both the game and Origin client, as well as setting for compatibility for both the Origin client and game. I have personally had issues with having Client in one compatiblity and game in another mode, as well as seen someone say they couldn't play except in compatibility mode for Win7.
So make sure both the game and client run as administrator and play with putting them into compatibility Win7 and then back into Win 10, and seeing if anything makes a difference.
You may also try playing in Windowed mode borderless and see if it helps...found a listing from October on a BF1 site that says it seems to be an issue across board with DX12 and the thread I looked at says they are working on it for BF.....
OK so a mate has had a fiddle with my computer and he can't see why the game won't work. I had issues with an online game but I have resolved them but still cannot play dragon age. The issues I had with the other game people asked me to upload some files so I have attached those files here in the hope that it may help someone identify the issues here.
Hope that helps and thanks to everyone trying to help resolve this for me. I have not been able to play for over a year so would really like to play again.
Thanks
I'm having the same problem! DA:I worked fine for me through the shift to Windows 10, but I didn't play for a while, and then had to replace the video card. I can only assume that in some way contributed to it not working now.
I, too, am getting "GetDeviceRemovedReason" errors. They're happening between when I select the initial character options for a new game and when the game itself loads, so I'm not able to save, name the character, or design it.
I've tried the latest drivers and DirectX.
I've tried rolling back the video driver.
I've tried installing the DirectX End-User Runtimes (June 2010) as recommended on several sites.
I've tried putting the game and the Origins client in Compatibility mode for Win 7.
I haven't tried editing the registry yet, because I'm very wary of doing that in Win 10, though I've seen advice that gives instructions for changing Windows 8 settings that might help...
Here's my DxDiag, for what it's worth. I'm currently on the rolled back drivers, but this was recorded before I tried compatibility mode.
https://hastebin.com/ubexozajiw.tex
I'm rapidly becoming convinced that there isn't actually a current solution. I gather it's a problem with the combination of Windows 10, DirectX 12, and games of a certain age, which happens to include DA:I. ☹️
I don't suppose anyone has news?
-E-
You may want to look into running a video stress test, as the problem may be hardware related instead of software. You have tried the latest drivers, old drivers, I assume you have done a clean uninstall and reinstall to get there...but the one thing that has remained constant is the hardware in all this. It is unusual to hear of a video card being replaced in a laptop computer, usually when one of them dies, the whole thing is scrap...because usually the video card is either built onto the main board or is integrated into the main chip, thus there isn't a way to really replace it without rebuilding the whole thing, which means scrapping it and getting a new one.
So what I am wondering is IF the video element was replaced, did it get installed correctly, is the cooling system installed correctly, and was the issue partly power related to begin with and or is a power supply issue cropping up now. DAI was a fairly taxing game when it came out, and can even now stress mid range computers to the point of showing up weak components. You may want to see about running a furmark or other video stress test and see how your system preforms, keeping a close eye on heat and such as you do, using either afterburner, speedfan or some other monitoring program.
Also if you haven't already done so, I would move the saves folder out of its default location, which will make the game recreate it, and if you do this while Origin is NOT backing up to cloud, it will return all settings to default and help eliminate a corrupted save or setting for the game.
Oh, and I noticed an Wacom tablet also in your DxDiag, I would uninstall that and all software from that as well, as it is a know issue with frostbite games.
