Your Windows is a N version, do you have the "Media Feature Pack for Windows N" (Microsoft page) installed?
If not please install it > restart the PC > Test.
@holger1405 wrote:I see a LiveKernelEvent which is a hardware error, and some rather serious Windows Update errors in your DxDiag.
A clean installation of the graphics driver might solve the LiveKernelEvent problem:
Download the latest NVIDIA driver from the Lenovo website of your Laptop.
- Then follow this manual to the letter to cleanly uninstall all NVIDIA components.(except the driver download.)
- Install the graphics driver > Go online.
- Test.
Hi,
I am hesitant because you specify to follow the steps to the letter but what i have on screen is different to what the pdf shows. Any advice on what i should tick and untick as it appears on my computer? I join a screen shot of how the list shows up for me.
You can leave this options as they are.
There is a "Program Compatibility Assistant" error regarding DAi, did you tired to run the game in compatibility mode?
@scoobydino2022
Do you have enough room on your C: or another drive so you an test if the game runs if you install it there?
I followed your instructions and tried the game again but it still doesn't work. I wanted to play with dragons ☹️
Thank you for your help though, i really appreciate it
@holger1405Yes, have more than enough space.
I reinstalled my PC. All updated. Epic, EA App, Steam, etc. The only soft i didn't installed was AMD Adrenalin Software.
The only game i installed was DAI. Fresh download from EPIC. Started from Epic or EA App but this time, stucks. No error. Just stucks more than 30min on the blacl loading screen. . There's an example with a PS3 issue https://youtu.be/CfDl-2Jj_FY
It's all weird here. Maybe the Epic have a corrupted free downloaded game?
@scoobydino2022 wrote:
It's all weird here. Maybe the Epic have a corrupted free downloaded game?
No, I tested the Epic game myself and it runs flawless for me.
You should install AMD Adrenalin, its the driver software for your GPU.
Please provide a new DxDiag.
Please also provide a new DxDiag.
@Szmaciurap
The error message indicates that the linking of the Epic and EA account did not work.
Are you sure the accounts are properly linked now?
thats the problem i cant connect my Epic Games acc to EA the only way to connect them is by clicking on EA game on Epic Games but i get this error every time on every EA game
