Forum Discussion

Anonymous

11 years ago

Dragon Age Inquisition suddenly can't launch

So today i wanted to play DAI and when i launched the game from origin there was no response.After i launched it 5 times it showed me a message,that there is a problem and we try to solve it bla bla ...

dragon age inquisition

EA_eircon

EA Staff

11 years ago

If this issue started for you with the new Origin update yesterday, even if you have successfully worked around it by disabling Origin In Game, it would be very helpful for us if you could reply with a link to your computer's DxDiag information to help diagnose the problem.

You can do this by following the steps below:

1. Press and hold the Windows key and the letter R on your keyboard
2. You will see a Run box in the lower-left corner of your screen
3. Type dxdiag in the text field
4. Click OK
5. If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
6. If your computer has a 32-bit version of Windows, that button will not be available

7. Click the Save All Information button, found on the bottom of the DXDIAG report
8. Save this text file to your Desktop if possible
9. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
11. Copy the link of the page in your post, along with a precise description of your issue.

Anonymous

10 years ago

http://hastebin.com/fuyodogano.tex

I've had the game since Christams of 2014 and I have yet to be able to play it. No matter where I try to launch it from, all I get is a black screen to pop up, where it looks like it's trying to launch, but it never gets beyond that. I can see the DA:I symbol appear in the task bar for about a second before it crashes and goes back to the home screen like nothing happened. I downloaded it from a disc, tried uninstalling it and redownloading from Origin, then uninstalling and downloading with the disc again. Regardless of the method, I always get the same result. Thank you.